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For Companies At a Glance
- Tasks: Oversee soft service operations in a prestigious multi-tenanted building.
- Company: Renowned property management leader in the heart of London.
- Benefits: Competitive salary, bonus package, and career development opportunities.
- Why this job: Join a dynamic team and enhance tenant experiences in a premium environment.
- Qualifications: Experience in managing soft services and strong customer engagement skills.
- Other info: Work in a landmark building with excellent career progression.
The predicted salary is between 52000 - 78000 £ per year.
Facilities Manager (Soft Services) City London - £65,000 + Package - Bonus - Full time office based - Monday - Friday.
My client, a renowned and prestigious leader in property management, is recruiting for an experienced Facilities and Building Manager to oversee all soft service operations within a flagship multi-tenanted Trophy building located in the heart of the City.
Role Overview
The ideal candidate will have experience managing corporate Multi Tenanted Buildings of 250,000 Sq Ft and above and have a passion for delivering exceptional soft services in a premium commercial environment and event involvement. As the Facilities Manager, you will be responsible for ensuring the highest standards of service delivery across all soft services, including cleaning, security, front-of-house, waste management, and tenant experience initiatives. You will work closely with the Building Manager and Engineering team to maintain a seamless, 5-star environment for occupiers.
Key Responsibilities
- Soft Services Management: Manage day-to-day delivery of cleaning, security, reception, and waste management services and liaise with the Engineering team.
- Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs.
- Front-of-House Excellence: Ensure concierge and reception teams deliver a premium occupier experience.
- Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships.
- Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget.
- Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements.
- Sustainability Initiatives: Support waste reduction, recycling programs, and green initiatives.
- Event Coordination: Assist with planning and delivery of tenant events and community engagement activities.
Candidate Profile
- 5 Star Customer Service and engagement skills and proven experience managing soft services in a high-end commercial or corporate environment.
- Strong contractor management and negotiation skills.
- Excellent communication and stakeholder engagement abilities.
- IOSH or NEBOSH certification desirable.
- Service charge budget experience preferred.
Package
- Salary: Up to £65,000 + Package and Bonus
- Opportunity to work within a prestigious City landmark with a leading managing agent.
- Career development and progression within an award-winning company.
Facilities Manager- Soft Services employer: GH Engage Limited
Contact Detail:
GH Engage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager- Soft Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your soft services expertise! When you get the chance to chat with hiring managers or recruiters, highlight your experience managing cleaning, security, and tenant engagement. Share specific examples of how you've delivered exceptional service in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their approach to soft services and think about how your skills align with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Facilities Manager- Soft Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing soft services and any relevant achievements that showcase your ability to deliver exceptional service in a premium environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about soft services and how your skills align with our needs. Don’t forget to mention your experience with contractor management and tenant engagement.
Showcase Your Soft Skills: We love candidates who can communicate effectively and build strong relationships. Make sure to highlight your customer service skills and any examples of how you've engaged with tenants or stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at GH Engage Limited
✨Know Your Soft Services Inside Out
Make sure you brush up on your knowledge of soft services management. Be ready to discuss your experience with cleaning, security, and tenant engagement. Highlight specific examples where you've delivered exceptional service in a high-end environment.
✨Showcase Your Contractor Management Skills
Prepare to talk about your experience managing contractors. Think of instances where you've ensured compliance with SLAs and KPIs. This is your chance to demonstrate your negotiation skills and how you've maintained high standards across service providers.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about their expectations for the role and how they measure success in soft services. This shows your genuine interest and helps you gauge if the company is the right fit for you.
✨Highlight Your Health & Safety Knowledge
Since compliance is key in this role, be ready to discuss your understanding of health and safety regulations. If you have IOSH or NEBOSH certification, make sure to mention it. Share examples of how you've implemented safety measures in previous roles.
