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- Tasks: Lead and optimize all backend operations for a fast-growing FMCG brand.
- Company: Join one of the UK's fastest growing brands with ambitious plans for the future.
- Benefits: Full-time role in central London with opportunities for growth and impact.
- Why this job: Shape an industry leader and make a real impact in a dynamic environment.
- Qualifications: 2+ years in e-commerce operations, strong analytical and problem-solving skills required.
- Other info: Exciting chance to lead international expansion and implement innovative processes.
The predicted salary is between 48000 - 72000 £ per year.
Head of Operations
ON SITE IN CENTRAL LONDON 5 DAYS
If you’re excited by the prospect of building something extraordinary, if you thrive on challenges, and if you want your work to have real impact – this could be the role for you. Our client is one of the UK’s fastest growing FMCG brands with huge plans for the future, and they are offering the chance to shape an industry leader from the ground up.
Role: Full management of all backend related operations, mainly encompassing inventory management, logistics, optimization of day-to-day operations in Customer support & Marketing departments, COGS optimisation & other automation projects.
Core Job Responsibilities
- Fully in charge of managing the entire logistics operations of the business, including accurate demand forecasting & purchase planning to ensure optimal inventory levels, managing day-to-day relationships with our 3PL, and optimising fulfillment costs & monitoring KPIs including fulfillment accuracy, shipping times, and returns rate.
- Identify areas of improvement within our business operations and execute strategic initiatives like new tool implementations, process automation, and other efficiency improvements.
- Optimise customer service operations, including improving response time targets, reducing return rates & improving overall customer retention through improved support processes.
- Create and implement standard operating procedures (SOPs) across all business departments, including but not limited to inventory forecasting, inbound & outbound shipments, customer support & subscription management, agency/vendor management, etc.
- Lead international expansion operations, including researching and selecting optimal 3PL partners and suppliers in new markets & handling relevant compliance.
- Lead supplier/vendor negotiations to reduce COGS and software costs.
- Implement an inventory management system and manage future B2B fulfilment operations.
- Assist with budget/personnel planning of new growth/marketing initiatives.
- Stay up to date with the latest technology/tools that can optimise daily business functions.
Skills Required
- 2+ Years Experience managing the full backend operations for an ecommerce brand (preferably a health/supplement D2C Brand, but not a requirement).
- This role requires a deep understanding of D2C e-commerce, preferably coming from a subscription brand background. You need to demonstrate ROI-focused thinking and be able to entirely own projects/initiatives that optimise the daily operations of the business.
- End-to-end supply chain management (forecasting, purchasing, inventory optimization & 3PL relationship management).
- Process optimization and automation expertise.
- Root cause analysis and problem-solving.
- Vendor negotiation and relationship management.
- Strategic planning and execution of new tools & processes (Writing SOPs).
- Cross department communication (especially with marketing and customer support).
- Understanding of the dynamics of a subscription e-commerce business is a plus.
- Professional relationship building and effective communication skills.
- ERP/WMS system expertise.
- Experience implementing new processes & tools to optimise the workflow of different departments in an ecommerce organization.
- Analytical and data-driven + a creative problem solver.
- Ability to foster a culture of continuous improvement.
- Attention to detail and accuracy + strong organisational, communication and management skills.
- Advanced Excel Skills.
To be considered for this opportunity please apply with your CV today!
Seniority level
Executive
Employment type
Full-time
Job function
Management, Distribution, and Strategy/Planning
Industries
Personal Care Product Manufacturing
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Head of Operations employer: GG Talent
Contact Detail:
GG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Make sure to showcase your experience in managing backend operations, especially in e-commerce. Highlight any specific projects where you optimized logistics or improved inventory management, as this will resonate with the role's requirements.
✨Tip Number 2
Demonstrate your ability to lead cross-departmental initiatives. Share examples of how you've successfully collaborated with marketing and customer support teams to enhance operational efficiency and customer satisfaction.
✨Tip Number 3
Familiarize yourself with the latest tools and technologies in supply chain management and process automation. Being able to discuss recent advancements or tools you've implemented can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your strategic planning skills, particularly in relation to vendor negotiations and cost optimization. Having concrete examples of how you've reduced costs or improved supplier relationships will be beneficial.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing backend operations, particularly in e-commerce. Emphasize your skills in logistics, inventory management, and process optimization to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building extraordinary operations. Discuss specific examples of how you've improved processes or managed logistics in previous roles, demonstrating your ROI-focused thinking.
Highlight Relevant Skills: In your application, clearly outline your expertise in supply chain management, vendor negotiations, and cross-department communication. Mention any experience with ERP/WMS systems and your analytical skills.
Showcase Leadership Experience: Since this is a senior role, emphasize any leadership experience you have. Discuss how you've led teams or projects, particularly in optimizing operations or implementing new tools and processes.
How to prepare for a job interview at GG Talent
✨Showcase Your Experience
Be prepared to discuss your previous experience managing backend operations, especially in e-commerce. Highlight specific projects where you optimized processes or improved efficiency, as this role requires a deep understanding of D2C operations.
✨Demonstrate Strategic Thinking
Think about how you can contribute to the company's growth. Prepare examples of strategic initiatives you've implemented in the past, such as new tool implementations or process automation, and be ready to discuss their impact on the business.
✨Highlight Your Problem-Solving Skills
This role involves identifying areas for improvement and executing solutions. Be ready to share instances where you've successfully conducted root cause analysis and resolved operational challenges, showcasing your analytical and creative problem-solving abilities.
✨Communicate Effectively
Since cross-department communication is crucial, practice articulating your thoughts clearly. Prepare to discuss how you've collaborated with marketing and customer support teams in the past to enhance overall operations and customer satisfaction.
