Delivery Manager - Retail Banking

We are seeking a Retail Banking Delivery Manager to lead the delivery of complex banking transformation programmes across retail, SME and core banking domains. The role is responsible for ensuring consistent, high‑quality delivery outcomes across multi‑location delivery teams, working seamlessly across the UK and nearshore units including Poland, Spain, Brazil and others. Acting as a hands‑on delivery leader, the role ensures programmes are aligned to GFT’s delivery standards while meeting client‑specific expectations and outcomes. The Delivery Manager will work closely with clients and internal stakeholders to set clear delivery direction, drive execution excellence, and contribute to shaping future retail banking transformation programmes.

Role Responsibilities

• Hands‑on delivery leader responsible for end‑to‑end execution of complex banking and financial services transformation programmes.
• Strong focus on retail, SME, core and adjacent corporate banking change agendas.
• Acts as a bridge between strategy, technology and execution – shaping, mobilising and delivering large‑scale programmes.
• Lead and deliver multi‑workstream transformation programmes across retail and core banking.
• Own programme governance, financials, RAID, dependencies and outcomes.
• Work closely with clients (CIO, COO, Transformation Leads) to co‑create delivery approaches and execution plans.
• Drive hands‑on delivery – stepping into detail where required to remove blockers and assure outcomes.
• Partner with Sales and Pre‑Sales to shape opportunities, define scope, commercial models and delivery plans.
• Mobilise and lead cross‑functional delivery teams across onshore and nearshore locations.
• Ensure regulatory, risk and quality standards expected within Tier 1 banking environments.

Pre‑sales and growth

• Contribute to pre‑sales activities including discovery, solution shaping and commercials.
• Translate banking transformation visions into credible, executable delivery roadmaps.
• Support creation of proposals, estimates, financial models and delivery plans.
• Act as a trusted delivery voice in complex client conversations.

Experience required

• Strong background delivering change and transformation programmes within retail or commercial banking.
• Proven experience with core banking, digital transformation, regulatory or platform modernisation programmes.
• Demonstrated delivery of complex, multi‑vendor, multi‑location programmes.
• Hands‑on programme leadership rather than purely governance‑focused roles.

Skills and capabilities

• Programme and portfolio delivery leadership.
• Strong stakeholder management at senior banking executive level.
• Financial management, estimation and commercial awareness.
• Excellent governance, risk and dependency management.
• Comfortable operating in Agile, hybrid and traditional delivery models.

Ideal profile

• Retail or SME banking subject matter expert with deep delivery credibility.
• Comfortable operating in ambiguous, high‑change environments.
• Naturally collaborative – able to co‑create solutions with clients.
• Balances strategic thinking with pragmatic execution.

What can we offer you?

At GFT we offer a flexible hybrid working environment. The majority of our roles are determined by client requirements, but the maximum expectation is that you will be required on client site 1 or 2 days a week. From a non‑client standpoint, we encourage everyone to travel into a GFT office periodically to build a rapport with the wider GFT team and to ensure you feel connected with your peers/colleagues. Every individual at GFT co‑creates a mapped career path with growth opportunities, the ability to diversify, access to amazing Learning and Development programmes in an environment of collaboration, flexibility and support. We believe that investing in employee development promotes innovation and job satisfaction. The strategic relationships we have with industry leaders gives you unprecedented access to emerging technology and the opportunity to be part of the conversation of the future of digital.

Equal opportunities

GFT is an equal opportunities employer and we are committed to ensuring our recruitment processes are inclusive. Selection for employment at GFT will be on the basis of performance and ability. Where possible, GFT will capture applicants’ diversity demographics as part of its recruitment processes to promote its DEI agenda.