Account Manager (1yr Fixed-Term Contract) - Gfs

Account Manager (1yr Fixed-Term Contract) - GFS South East of England Salary depending on experience Monday to Friday, 9am-5:30pm About Us At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We're proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. GFS is part of ILG, a leading 3PL (third-party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services. As we continue to grow, we're looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter. About the Role A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers, connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. This is a field-based role (covering maternity leave), and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region. A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of the UK. Main Areas of Responsibility - Managing a customer portfolio for mid-tier customers - Acting as the primary point of contact - Presentations to key customer contacts regarding GFS's products and services - Providing accurate status reports of existing accounts and new business opportunities within the corporate arena - Generation of new business sales from existing customer accounts through upselling and cross-selling - Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management - Acting as a liaison between customers and GFS Departments - Collaborate with the Sales team to support onboarding of new mid-tier customers - Meeting deadlines and achieving targets as set by your Manager - Ensuring that the customers within your remit adhere to payment terms - Maintain accurate records of customer interactions on HubSpot Experience