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- Tasks: Handle customer queries and ensure satisfaction in a fast-paced environment.
- Company: Join GFS, a leader in high-tech eCommerce and logistics solutions.
- Benefits: Full training provided, flexible hours, and opportunities for growth.
- Why this job: Make a positive impact on people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic team culture with a focus on innovation and customer care.
The predicted salary is between 30000 - 42000 £ per year.
GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, offering a single point of contact and a simple customer-focused delivery solution. We provide accurate and up-to-date tracking of all parcels, manage all questions and queries, and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.
Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided. You should be a well-presented individual and will be able to work extended hours during peak periods as required.
Main areas of responsibility:
- Call handling within timeframes set out within the KPIs;
- Action emails promptly within the timeframes set out within the KPIs;
- Booking of collections; tracking of collections within the timeframes set out in the KPIs;
- Raising tickets in the agreed timeframes set out in the KPIs;
- Resolving tickets in the agreed timeframes set out in the KPIs;
- Tracking of consignments;
- Pass all customer escalations to the Customer Services Manager promptly;
- Ensure that the company satisfies both its internal and external customer needs;
- Communicate courteously with internal and external customers by telephone and email;
- Keep up to date with any organisational changes in products or services;
- All other reasonable requirements as specified by senior management.
Education & Experience:
- Self-motivated, ambition to succeed, motivational;
- Experience within a customer service/call centre environment;
- Ability to communicate and influence suppliers to deliver a premium service;
- Experience in the parcel industry.
Personal:
- Strong ability to impact and influence;
- Listens to and values the opinions of others;
- High level of integrity, trust, and respect;
- Ability to make decisions;
- Approachable, adaptable, and flexible;
- Challenges assumptions and encourages change.
Customer Service Advisor in Warrington employer: GFS (Global Freight Solutions Ltd)
Contact Detail:
GFS (Global Freight Solutions Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Tip Number 1
Get to know the company inside out! Research GFS and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls and emails with ease. Role-play with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our dynamic team at GFS.
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a positive impact on people's lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or call centre roles. We love seeing how your skills align with what we do at GFS!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with GFS.
How to prepare for a job interview at GFS (Global Freight Solutions Ltd)
✨Know the Company Inside Out
Before your interview, take some time to research GFS and its role in the eCommerce and Logistics market. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. Be ready to discuss how these experiences can translate into success as a Customer Care Advisor.
✨Demonstrate Your Adaptability
Given the fast-paced environment at GFS, it's crucial to showcase your ability to adapt to changing situations. Share instances where you've successfully handled unexpected challenges or changes in your work environment. This will illustrate your flexibility and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.