Sales Quality Assurance & Enablement Executive in Swinton

Sales Quality Assurance & Enablement Executive

About the Role

Are you a skilled sales professional who thrives on refining performance, sharpening processes, and driving quality? Do you have the confidence and gravitas to challenge, coach, and elevate others without chasing your own quota? This is your opportunity to make a real difference. As a key part of our Business Development Teams, you\’ll shape the quality, culture, and consistency of our sales approach, ensuring every prospect interaction reflects the professionalism and value our brand stands for.

You will act as the honest broker between our Business Development Executives (BDEs) and the Sales Quota team, driving clarity, consistency, and alignment across the sales process. With an analytical mindset and sharp eye for detail, you\’ll influence decisions, uphold standards, and make recommendations to improve performance across the board. This hybrid role operates 3 days per week from our Swinton office.

Key Responsibilities

• Meeting Quality Assurance – Ensure BDEs follow a structured, consultative approach when booking meetings focusing on prospects with a genuine business need for HR or payroll software.
• Review and validate the consolidation section of call scripts, confirming key business questions are being asked and accurately documented.
• Oversee the creation and delivery of detailed meeting summaries, ensuring objectives and expectations are clear and professional.
• Call Observation & Coaching – Conduct ad‑hoc reviews of calls where meetings weren’t booked to assess script adherence, tone, and engagement quality.
• Provide constructive feedback and coaching to improve performance, confidence, and overall client experience.
• Cancellation Rate Analysis – Monitor appointment cancellation rates and investigate the root causes behind them.
• Identify individual or systemic issues and recommend targeted improvements to reduce cancellations and enhance conversion rates.
• Meeting Allocation Management – Design and maintain a matrix‑based system for meeting allocation, ensuring appointments are assigned to the most appropriate Business Development Manager (BDM).
• Drive fairness, transparency, and efficiency in how meetings are distributed.
• Continuous Improvement – Identify trends, bottlenecks, and development opportunities across the BDE function.
• Collaborate closely with Sales Leadership to refine scripts, training materials, and onboarding processes.
• Lead or support small training sessions to help both team members and managers continuously improve.

Skills & Experience

• Proven experience in sales enablement, business development, or sales operations.
• Strong understanding of the end‑to‑end sales process, ideally within the HR, Payroll, or B2B software sector.
• Analytical and process‑oriented mindset confident with data, metrics, and performance insights.
• Exceptional communication and interpersonal skills, with the ability to give honest, actionable feedback.
• Independence, confidence, and credibility – able to challenge and influence constructively.
• Natural coach and mentor who enjoys helping others succeed.
• Ideal for someone stepping away from high‑pressure sales targets into a role focused on quality, enablement, and impact.

Benefits & Culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work‑life balance, and equal opportunities and inclusion for all.

What You’ll Gain if You Join Our Team

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• Competitive base salary.
• 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.