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- Tasks: Support clients with payroll administration and ensure timely, accurate processing.
- Company: Join Moorepay, a friendly and growing team within the Zellis Group.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and birthday off!
- Why this job: Kickstart your payroll career in a supportive environment with great training and progression.
- Qualifications: Previous payroll experience and strong customer relationship skills are essential.
- Other info: Hybrid working model with a focus on mental health and work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
As a Payroll Advisor for Moorepay, you will be a highly driven and motivated individual who is looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients. Working within a multi-skilled team environment, you will play a critical role in communicating with clients, delivering flexible and proactive payroll administration, recognising the importance of everyone providing a great client experience. If you are looking to continue a successful career in payroll, where you will be provided with great training, supportive management, and a strong progression path we would love to hear from you. This role is based from our Swinton office on a hybrid basis, with three days per week in the office (Tuesday-Thursday).
Responsibilities
- Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders within Operations, Sales, Client Success, Marketing and Technology to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Coaching and mentoring Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & Experience
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Experience of operating within an outsourcing service provider is desirable.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We are passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself. To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
What you’ll gain
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Payroll Advisor in Swinton employer: Gezonder Leven
Contact Detail:
Gezonder Leven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Advisor in Swinton
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the hunt for a Payroll Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your payroll knowledge and client relationship skills. Think of real-life examples where you've excelled in these areas, as they'll come in handy when you're asked about your experience during the interview.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. At StudySmarter, we encourage you to check out our website for roles that excite you, like the Payroll Advisor position at Moorepay!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
We think you need these skills to ace Payroll Advisor in Swinton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Advisor role. Highlight your previous payroll experience and any relevant qualifications like CIPP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Client Relationship Skills: Since building positive customer relationships is key, share examples of how you've successfully managed client interactions in the past. We love seeing how you’ve gone above and beyond for clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Gezonder Leven
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Familiarise yourself with current statutory and legislative compliance, as well as any recent changes in payroll systems. This will show that you're proactive and serious about the role.
✨Client Communication is Key
Since the role involves a lot of client interaction, practice how you would handle common client queries. Think about how to communicate clearly and effectively, aiming for first contact resolution. This will demonstrate your ability to provide excellent client service.
✨Team Player Mindset
Moorepay values teamwork, so be ready to discuss your experience working in multi-skilled teams. Share examples of how you've collaborated with others, coached colleagues, or contributed to team success. This will highlight your fit within their supportive culture.
✨Show Enthusiasm for Growth
Express your eagerness for professional development during the interview. Mention any relevant qualifications like CIPP and your desire to continue learning. This aligns with Moorepay's commitment to training and progression, making you a more attractive candidate.
