At a Glance
- Tasks: Work directly with founders to tackle growth and operations challenges.
- Company: Fast-growing startup with a dynamic and entrepreneurial culture.
- Benefits: Competitive salary, equity options, and comprehensive health insurance.
- Other info: High exposure to leadership and excellent career growth opportunities.
- Why this job: Make a real impact while building scalable systems for future success.
- Qualifications: Analytical mindset, hands-on builder, and strong communication skills.
The predicted salary is between 33000 - 55000 £ per year.
Compensation & Benefits
- Salary: £33,000 – £55,000 GBP (depending on experience)
- Equity: Stock grant provided
- Benefits: Comprehensive health insurance
About the Role
We’re looking for a sharp, entrepreneurial operator to work directly with the founding team on growth and operations. This is a broad, strategic, and hands-on role: you’ll investigate why deals drop off, why signed customers don’t start, and why accounts churn — then design and implement the fixes that address these issues. You’ll analyze funnel performance, create collateral and playbooks, and join client conversations to deeply understand the customer journey and churn. In the early stages, you’ll personally build the assets we need — sales decks, onboarding guides, training content, case studies. Over time, you’ll codify successful solutions into scalable playbooks that form the backbone of how we sell, onboard, and retain clients. This is a rare opportunity to operate like a founder inside a fast-growing company — solving critical problems across sales, onboarding, recruitment, and customer success, while shaping the systems that will scale the business.
What You’ll Do
- Sales Enablement & Pipeline Health: Analyze the sales funnel to understand where deals stall or drop off. Investigate and address “failed starts” — closed-won deals that don’t start properly. Provide leadership with data and insights on pipeline health, conversion, and deal velocity. Build sales collateral (presentations, PDFs, case studies, videos) and test new approaches. Figure out what sales needs to close more deals - the more creative the better. Translate learnings into sales playbooks for messaging, objection handling, and deal management.
- Onboarding & Activation: Create onboarding playbooks that ensure a consistent, high-quality client experience. Develop tailored resources that accelerate adoption and reduce post-sale failures. Improve handoffs between sales, onboarding, and customer success. Shadow and join client calls to refine approaches and codify best practices. Review deals that don’t start and understand why they failed to begin with.
- Recruitment Operations: Work with operations to improve how talent is staffed — faster matching, fewer mis-hires, better fit. Build staffing playbooks that systematize best practices for deployment speed and accuracy. Improve talent-matching accuracy to reduce mis-hires and delays.
- Customer Success & Retention: Analyze churn data, translate insights into retention strategies, and codify them into scalable playbooks. Equip CSMs with proactive training materials, guides, and client-facing resources. Support clients in learning how to maximize their assistants and reduce reliance on reactive support. Analyze churn, highlight risks, and design retention strategies in collaboration with leadership. Codify insights into customer success playbooks that scale.
- Funnel Analytics & Reporting: Track and report performance across sales, onboarding, activation, and retention. Highlight key risks, opportunities, and recommended experiments. Provide clear insights and recommendations to founders, ensuring fixes become scalable playbooks.
Who You Are
- Analytical and structured — spot patterns in funnel data and turn insights into solutions.
- Hands-on builder — you don’t just suggest ideas; you create collateral, guides, and playbooks yourself.
- Entrepreneurial operator — thrive in ambiguity, think like a founder, and move quickly to fix problems.
- Communicative — comfortable joining and leading client calls, with strong presence in front of executives.
- Adaptable — thrive in a fast-paced environment with shifting priorities.
- Tool-savvy — proficient with productivity and CRM tools (Asana, HubSpot, Pipedrive, Airtable, Clickup, Monday.com, Notion etc.).
Ideally You Also Have
- Startup or entrepreneurial experience — familiar with building from scratch.
- Consulting background — structured approach to strategy and operations.
- SQL knowledge — ability to query and analyze data directly.
- Design skills (Canva/graphic design) — to create professional, client-facing materials.
- Strong presentation skills and executive presence with senior clients.
Why This Role
- High exposure: Work directly with founders on critical growth and ops challenges.
- Broad scope: Touch sales, onboarding, recruitment, customer success, and retention.
- Career growth: Path to leading growth, revenue operations, or even running a business unit.
- Real impact: You’ll both solve urgent problems today and build the systems that scale tomorrow.
Founder’s Associate, Growth & Operations in London employer: Getwingapp
As a Founder’s Associate in Growth & Operations, you will join a dynamic and entrepreneurial team that values innovation and hands-on problem-solving. With a competitive salary, comprehensive health insurance, and the opportunity to work closely with founders, this role offers significant career growth potential and the chance to make a real impact on the company's success. The collaborative work culture encourages creativity and adaptability, making it an excellent environment for those looking to thrive in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Founder’s Associate, Growth & Operations in London
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
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✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Founder’s Associate, Growth & Operations in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Getwingapp, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Getwingapp
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Getwingapp’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
