At a Glance
- Tasks: Manage customer accounts and support sales in the German broadcast market.
- Company: Join Getty Images, a leader in visual content with a collaborative team.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic, fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be the bridge between customers and content, making a real impact in media.
- Qualifications: 2+ years in customer service or sales, fluent in German and English.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As a Product Specialist at Getty Images, you will act as the bridge between our archive footage content partners, customers, and sales representatives.
You will join an experienced team of archive footage experts, supporting customers with clearances, delivery, and licensing, while maintaining a strong customer service mindset to drive revenue and grow the business.
You are highly organised, detail-oriented, and capable of managing multiple customer enquiries and both short and long-term projects simultaneously.
Responsibilities
- Managing an assigned account base focused on the German broadcast and production market, while also supporting new business enquiries from German-speaking customers.
- Developing expertise in clearance and delivery processes across our content partners, enabling you to guide customers and internal sales teams on archive footage licensing.
- Conducting sales discovery, identifying opportunities and collaborating with sales representatives to support revenue growth and achieve team targets.
- Liaising with content partner teams to submit research, preview, and master requests, ensuring timely delivery across projects with competing deadlines.
- You will provide outstanding customer service, build strong relationships and positioning the team as a trusted partner in the market.
- Support invoicing and administrative processes tailored to the broadcast and production industry segment.
Qualifications
- Minimum of 2 years’ experience in customer service, sales support, archive footage, or a related field.
- Preferred background in broadcast and production sales, archive research, or archive licensing.
- Fluent in German, with the ability to confidently communicate with German-speaking customers.
- Ability to work both independently and collaboratively to meet customer deadlines.
- Strong written and verbal communication skills in both English and German.
- High level of accountability and attention to detail, with a consistent track record of delivering accurate results.
- Comfortable working in a dynamic, fast-paced international environment.
- Equal Opportunity
Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Product Specialist, Media & Production - German Speaking in London employer: gettyimages
At Getty Images, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Product Specialist in the vibrant media and production sector, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a supportive culture that values diversity and inclusion. Located in a fast-paced international setting, you'll have the chance to make a meaningful impact by connecting with customers and partners in the German-speaking market, all while being part of a team that champions outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist, Media & Production - German Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gettyimages. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gettyimages before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Specialist, Media & Production - German Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gettyimages:Your cover letter is your chance to shine! Tell us why you want to work at gettyimages specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gettyimages!
How to prepare for a job interview at gettyimages
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
