At a Glance
- Tasks: Drive customer success by optimising value and managing renewals with strategic account planning.
- Company: Join Getty Images, a leading visual content creator with a collaborative culture.
- Benefits: Enjoy competitive salary, stock purchase plan, professional development, and a supportive work environment.
- Why this job: Make a real impact by helping customers succeed with powerful visuals.
- Qualifications: Fluent in German and English, with experience in enterprise selling and strong communication skills.
- Other info: Embrace a dynamic workplace that values diversity, growth, and work-life balance.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who You Are
- You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the business.
- You’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesse.
- You bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when needed.
- You are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisation.
- You have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environment.
- You’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language markets.
- You are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisions.
- You thrive in a high-performance culture where targets matter, and you\\\’re driven by the pursuit of both collective and individual success.
Your Next Challenge
- Works to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution selling.
- Owns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations & reaching timely closures whilst always relating back to the need of the customer.
- Negotiates contract terms that meet clients\\\’ needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images.
- Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customers.
- Provides complete transparency to management of renewals, potential business risks, and engages involvement from managers as needed.
- Provides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer data.
- Consistently attains and exceeds important metrics and target expectations.
- Drives retention strategies.
- Provides Client Support- user set ups, pricing quotes, research & general inquiry support
- Conducts client Onboarding as appropriate
- Focuses on improving Getty Images\\\’ value for each customer through non-subscription products.
- Where appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry events.
- Brings solutions independently.
What You\\\’ll Need
- C1 Level or above in both German and English – verbal and written
- An additional language to the above is desirable, however not a \\\’must have\\\’.
- Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverables.
- Ability to use video conferencing, business intelligence data tools and email marketing tools as standard
- Experience and natural affinity to carrying out customer phone / video call discovery, to prioritise placing the best product with each customer at an efficient price.
- Skills to grow and lock in revenue of allocated customer renewals using business analytics.
- Ability to sell and upsell, growing customer retention and expansion of underpenetrated customer accounts, including a track record of proactive behaviour in upselling and creation of FSE leads
- Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs.
- Ability to work in fast-paced, performance driven, collaborate team environment.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- Experience using an enterprise CRM system or similar to handle sales through its required stages.
- Strong negotiating and customer communications skills.
- Time Management- ability to prioritise opportunities, develop strategies, and meet renewal deadlines.
- Confidence in working in a changing environment both externally and internally, for an international company.
- Shows an ability to anticipate cultural needs by adapting selling approach to cater to territorial differences.
- Has proven track record of building excellent relationships across departments internally and with clients.
There’s a story in every picture, a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we\\u2019re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol \”GETY\”. You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.
Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you\\\’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Senior Customer Success Manager (German Speaker) employer: Getty Images
Contact Detail:
Getty Images Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (German Speaker)
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at Getty Images or similar companies. Use platforms like LinkedIn to reach out and engage in conversations about their experiences. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their products, and be ready to discuss how your skills can drive customer success. Practice common interview questions and think of examples that showcase your ability to influence decision-makers and solve problems.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss your experience with CRM systems and data analytics tools. Highlight how you've used these to improve customer relationships and drive sales. This will demonstrate that you're not just a people person but also a data-driven professional.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Senior Customer Success Manager (German Speaker)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share your passion for customer success and how it aligns with our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in enterprise/solution selling. We’re looking for specific examples of how you've driven measurable impact for customers. Tailoring your application to reflect the job description will help us see why you’re a great fit!
Be Data-Driven: Since we value a tech-savvy approach, include any metrics or data that showcase your achievements. Whether it’s hitting targets or improving customer retention, numbers speak volumes and show us you’re results-oriented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Getty Images
✨Know Your Customer
Before the interview, research Getty Images and its products thoroughly. Understand their customer base, especially in the DACH region, and be ready to discuss how you can optimise value for customers through consultative solution selling.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, you'll need to influence senior decision-makers. Prepare examples of past experiences where your communication skills led to successful outcomes, particularly in negotiations or resolving objections.
✨Demonstrate Your Proactive Approach
Be ready to share instances where you've identified challenges before they became problems. Highlight your ability to bring solutions independently and how this has positively impacted customer relationships and business outcomes.
✨Emphasise Your Data-Driven Mindset
Since the role requires being tech-savvy and data-driven, prepare to discuss how you've used CRM systems and analytics tools in previous roles. Show how you've leveraged data to spot trends and guide decisions that benefited both customers and the business.