At a Glance
- Tasks: Manage customer accounts and support sales in the German broadcast market.
- Company: Join Getty Images, a leader in visual content with a dynamic team.
- Benefits: Competitive salary, flexible working environment, and opportunities for growth.
- Other info: Fast-paced international environment with a focus on collaboration and innovation.
- Why this job: Be the bridge between customers and our prestigious archive footage partners.
- Qualifications: 2+ years in customer service or sales support, fluent in German and English.
The predicted salary is between 30000 - 40000 £ per year.
As a Product Specialist at Getty Images, you will act as the bridge between our prestigious archive footage content partners, customers, and sales representatives. You will join an experienced team of archive footage experts, supporting customers with clearances, delivery, and licensing, while maintaining a strong customer service mindset to drive revenue and grow the business. You are highly organised, detail-oriented, and capable of managing multiple customer enquiries and both short and long-term projects simultaneously.
Your Next Challenge
- Managing an assigned account base focused on the German broadcast and production market, while also supporting new business enquiries from German-speaking customers.
- Developing expertise in clearance and delivery processes across our content partners, enabling you to guide customers and internal sales teams on archive footage licensing.
- Conducting sales discovery, identifying opportunities and collaborating with sales representatives to support revenue growth and achieve team targets.
- Liaising with content partner teams to submit research, preview, and master requests, ensuring timely delivery across projects with competing deadlines.
- Providing outstanding customer service, building strong relationships and positioning the team as a trusted partner in the market.
- Supporting invoicing and administrative processes tailored to the broadcast and production industry segment.
What You'll Need
- Minimum of 2 years’ experience in customer service, sales support, archive footage, or a related field.
- Preferred background in broadcast and production sales, archive research, or archive licensing.
- Fluent in German, with the ability to confidently communicate with German-speaking customers.
- Ability to work both independently and collaboratively to meet customer deadlines.
- Strong written and verbal communication skills in both English and German.
- High level of accountability and attention to detail, with a consistent track record of delivering accurate results.
- Comfortable working in a dynamic, fast-paced international environment.
Product Specialist, Media & Production - German Speaking employer: Getty Images
At Getty Images, we pride ourselves on fostering a collaborative and innovative work environment where our employees can thrive. As a Product Specialist in the vibrant media and production sector, you will benefit from comprehensive training and development opportunities, ensuring your growth within the company. Our commitment to diversity and inclusion, coupled with a strong focus on customer service, makes us an exceptional employer for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist, Media & Production - German Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Getty Images or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching common questions for Product Specialists. Think about how your experience aligns with the role, especially in customer service and sales support. We want you to shine!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, practice speaking and writing in German before your interview. It’ll show you’re ready to connect with customers right away.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Getty Images. Let’s get you that job!
We think you need these skills to ace Product Specialist, Media & Production - German Speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Specialist. Highlight your experience in customer service and any relevant work with archive footage or production sales. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your fluency in German and how it will help us connect with our customers.
Show Off Your Organisational Skills:Since the role involves managing multiple enquiries and projects, give examples in your application that showcase your organisational prowess. We love seeing candidates who can juggle tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Getty Images
✨Know Your Stuff
Make sure you brush up on the specifics of archive footage, clearance processes, and licensing. Familiarise yourself with Getty Images' offerings and how they cater to the German broadcast and production market. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales support. Highlight situations where you managed multiple enquiries or projects simultaneously, as this role requires strong organisational skills and a customer-first mindset.
✨Practice Your Language Skills
Since the role requires fluency in German, practice speaking and writing in German before the interview. Be ready to demonstrate your language skills during the interview, as effective communication is key to building relationships with German-speaking customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges in the industry, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
