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For Companies At a Glance
- Tasks: Manage customer contracts, renewals, and performance reviews for German and Spanish clients.
- Company: Join Getty Images, a leading visual content provider with a global reach.
- Benefits: Enjoy a hybrid work environment and the chance to grow your career in a dynamic team.
- Why this job: This role offers a unique opportunity to engage with diverse clients and enhance your sales skills.
- Qualifications: C1 level or above in English and German is required; sales experience is a plus.
- Other info: Work closely with product specialists and exceed quarterly sales quotas.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager – German & English speaker
Location: London, United Kingdom / Dublin, Ireland
Contract: Fixed Term – 12 Months
Workstation: Hybrid
PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED
Who You Are:
- The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of Spanish and German clients across Europe.
- You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
- You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
- You delight in deep discovery and solution-selling.
- Customer interactions and communicating is handled through web conferencing/telephone/email for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
- Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
Your Next Challenge:
- Follows up on all assigned/designated contract renewal opportunities.
- Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
- Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
- Meets and exceeds quarterly sales quota for contract renewals.
- Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
- Enters accurate customer and sales data into Salesforce and related systems.
What You\’ll Need:
- Experience consistently meeting or exceeding sales targets.
- Experience with enterprise/solution selling.
- Ability to grow and lock in revenue of client base of assigned accounts.
- Skills to sell and upsell, growing customer retention and underpenetrated accounts.
- C1 Level or above in English and German.
- An additional language to the above is advantageous, however not essential.
- Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions.
- Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.
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Customer Success Manager - 12M Fixed Term (German Speaker) employer: Getty Images
Contact Detail:
Getty Images Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - 12M Fixed Term (German Speaker)
✨Tip Number 1
Make sure to familiarize yourself with the specific needs and challenges of German-speaking clients in the creative industry. Understanding their unique requirements will help you tailor your approach during customer interactions.
✨Tip Number 2
Practice your negotiation skills in both German and English. Role-playing different scenarios can help you feel more confident when discussing contract terms and overcoming objections during the renewal process.
✨Tip Number 3
Get comfortable using Salesforce or similar CRM tools. Being proficient in these systems will allow you to efficiently track customer interactions and manage your sales pipeline, which is crucial for meeting your targets.
✨Tip Number 4
Network with professionals in the customer success and sales fields, especially those who have experience with enterprise solutions. Building relationships can provide valuable insights and potentially lead to referrals or recommendations.
We think you need these skills to ace Customer Success Manager - 12M Fixed Term (German Speaker)
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your C1 level proficiency in both English and German in your CV and cover letter. This is a crucial requirement for the role, so don't forget to mention any relevant certifications or experiences that demonstrate your language skills.
Showcase Relevant Experience: Emphasize your experience in customer success management, particularly in contract renewals and upselling. Use specific examples from your past roles to illustrate how you have successfully met or exceeded sales targets and built strong client relationships.
Demonstrate Problem-Solving Skills: In your application, provide examples of how you've proactively solved issues for clients in the past. Highlight your ability to negotiate and close contracts while ensuring customer satisfaction, as this is key to the role.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'contract renewal', 'customer performance reviews', and 'Salesforce', to show that you understand the role and its requirements.
How to prepare for a job interview at Getty Images
✨Showcase Your Language Skills
Since a C1 level or above in both English and German is required, be prepared to demonstrate your proficiency in both languages during the interview. Practice common phrases and industry-specific vocabulary to ensure you can communicate effectively.
✨Highlight Your Sales Experience
Discuss your previous experience in meeting or exceeding sales targets, especially in contract renewals and solution selling. Be ready to share specific examples of how you've successfully grown client accounts and retained customers.
✨Prepare for Discovery Conversations
The role involves deep discovery and understanding customer needs. Prepare to discuss how you approach discovery conversations and how you identify opportunities for upselling and cross-selling within existing accounts.
✨Familiarize Yourself with Salesforce
Since Salesforce is used for tracking and managing customer interactions, it’s beneficial to have a basic understanding of the platform. If you have prior experience, be sure to mention it and discuss how you’ve used it to enhance customer success.
