At a Glance
- Tasks: Provide exceptional customer service and support sales through various communication channels.
- Company: Join a global leader in digital content with a vibrant team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Be part of a fast-paced environment where your skills make a real difference.
- Qualifications: Fluency in English, French, and Dutch; strong communication and organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls, email, and chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and is vital to our team.
Please note: C1 level and above in English, French & Dutch (written and verbal) is required for this role.
Who You Are: You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical. In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.
Your Next Challenge:
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine their needs, suggest relevant products and services, and gather relevant customer information.
- Encourage and enable customers to self-serve.
- Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for services related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
What You'll Need:
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Strong customer service skills and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken French, Dutch and English (C1 Level or above both written and verbal in both languages).
- Ability to gather prospect and client information and to identify potential sales opportunities.
- Ability to effectively manage time & complete multiple tasks in a fast-paced environment.
Customer Service Associate - French & Dutch Speaker employer: Getty Images
Join a dynamic and innovative team as a Customer Service Associate, where you will thrive in a fast-paced environment that values exceptional customer support and collaboration. Our company offers a vibrant work culture that encourages personal growth and development, with opportunities to enhance your skills while working alongside a global leader in digital content. Enjoy the unique advantage of being part of a diverse team that celebrates multilingualism, fostering an inclusive atmosphere where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - French & Dutch Speaker
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in French, Dutch, and English, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview or any interaction, drop a quick thank-you email. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced world of customer service.
We think you need these skills to ace Customer Service Associate - French & Dutch Speaker
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in English, French, and Dutch, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve used these languages in customer service or sales.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you can contribute to our team!
Be Customer-Centric:In your application, emphasise your customer service experience. Share stories that showcase your problem-solving skills and how you’ve built relationships with customers. This role is all about enhancing customer relationships, so let us know how you do that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Getty Images
✨Know Your Languages
Since this role requires fluency in French, Dutch, and English, make sure you brush up on your language skills. Practice common customer service phrases and responses in all three languages to show your proficiency and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries effectively.
✨Familiarise Yourself with Sales Techniques
As the role involves sales through inbound communication, it’s crucial to understand basic sales techniques. Research common sales strategies and be ready to discuss how you would engage customers and identify their needs during the interview.
✨Get Comfortable with Technology
This position requires using various computer systems for tracking invoices and customer data. Familiarise yourself with CRM software and Microsoft Office tools, especially Excel. Being tech-savvy will help you stand out as a candidate who can adapt quickly to the role.
