At a Glance
- Tasks: Provide exceptional customer service and support sales through various communication channels.
- Company: Join a global leader in digital content with a vibrant team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a supportive team.
- Why this job: Kickstart your career in a fast-paced environment while helping customers thrive.
- Qualifications: Fluent in Dutch and English, with strong communication and organisational skills.
The predicted salary is between 25000 - 32000 € per year.
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls, email and chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and is vital to our team.
Please note: C1 level and above in English & Dutch (written and verbal) is required for this role.
Who You Are: You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical. In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.
Your Next Challenge:
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine their needs, suggest relevant products and services, and gather relevant customer information.
- Encourage and enable customers to self-serve.
- Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for services related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
What You'll Need:
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Strong customer service skills and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken Dutch and English (C1 Level or above both written and verbal in both languages).
- Ability to gather prospect and client information and to identify potential sales opportunities.
- Ability to effectively manage time & complete multiple tasks in a fast-paced environment.
Customer Service Associate -Dutch Speaker employer: Getty Images
Join a dynamic and innovative global leader in digital content as a Customer Service Associate, where you will thrive in a fast-paced, service-oriented environment. Our company fosters a collaborative work culture that values exceptional customer support and offers ample opportunities for professional growth and development. With a focus on employee well-being and a commitment to diversity, we provide a supportive atmosphere that encourages creativity and efficiency, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate -Dutch Speaker
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions that come your way during the interview.
✨Tip Number 3
Don’t forget to showcase your language skills! Since this role requires fluency in Dutch and English, be prepared to demonstrate your abilities in both languages during the interview. It’s a great way to stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to dive into the fast-paced world of customer service.
We think you need these skills to ace Customer Service Associate -Dutch Speaker
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both Dutch and English, make sure to highlight your language proficiency right at the start. Use clear examples of how you've used these skills in previous roles or experiences.
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to customer service and sales, and show us how you can help enhance customer relationships. We love seeing how you connect your past experiences to what we do!
Be Personable and Professional:In your written application, let your personality shine through while keeping it professional. We want to see your communication style, so don’t be afraid to inject a bit of your character into your writing. Remember, we’re all about great customer service!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Getty Images
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Brush up on common customer service scenarios and think about how you would handle them. This will show that you’re proactive and genuinely interested in the role.
✨Show Off Your Language Skills
Since fluency in Dutch and English is a must, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages, and don’t hesitate to switch between them if needed. This will highlight your comfort level and proficiency.
✨Be Ready for Role-Play
Expect some role-playing exercises where you might have to handle a mock customer inquiry. Stay calm, listen carefully, and respond as if the customer were real. This is your chance to showcase your problem-solving skills and customer service approach.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the tools they use for customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
