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- Tasks: Provide first and second line IT support for businesses and schools.
- Company: Join Alamo Business Systems, a trusted IT provider in Wakefield for over 25 years.
- Benefits: Gain hands-on experience with training and support from industry experts.
- Why this job: Perfect for tech enthusiasts wanting to make a real impact in local communities.
- Qualifications: No prior experience needed; just bring your passion for IT and problem-solving skills.
- Other info: Earn a Level 3 IT Support Technician qualification while working.
You will work alongside our existing team of engineers and provide first and second line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area. You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.
Your duties and responsibilities in this role will consist of:
- Taking and making telephone calls.
- Dealing with Office 365 Queries.
- Dealing with VoIP/Telephony queries.
- Dealing with general IT support queries (PCs and Macs).
- Dealing with broadband, Wi-Fi, and network queries.
- Preparing hardware to be delivered to customers.
- Imaging computers and configuring network hardware.
- Admin: Ticketing.
- Admin: Timesheets.
- General admin.
We are an IT managed service provider located in Wakefield and have been supporting local schools and businesses for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
- Address IT issues by prioritising in response to customer service level agreements.
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
- Support the roll out of upgrades or new systems or applications.
Skills Required: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.
IT Technician Apprentice employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those mentioned in the job description like Office 365 and VoIP systems. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, as you'll be dealing with customers regularly. Role-play scenarios where you explain technical issues in simple terms to non-technical users, which is a key part of the job.
✨Tip Number 3
Research Alamo Business Systems Ltd and their services. Understanding their customer base and the specific challenges they face can give you an edge in the interview, showing that you're genuinely interested in the company and its mission.
✨Tip Number 4
Network with current or former employees of Alamo Business Systems Ltd on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable for tailoring your approach during the application process.
We think you need these skills to ace IT Technician Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the IT Technician Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant IT skills, any previous experience (even if it's informal), and your educational background. Make sure to include specific examples of your problem-solving abilities and customer care skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Alamo Business Systems Ltd and how you can contribute to their mission of providing excellent IT support.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at Getting In Limited
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of IT concepts, especially those related to desktop support, Office 365, and network issues. Brush up on common troubleshooting steps for PCs and Macs, as well as VoIP systems.
✨Demonstrate Communication Skills
Since the role involves providing helpdesk support, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining technical issues in simple terms, as you may need to assist customers who aren't tech-savvy.
✨Highlight Your Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved IT issues. This could be from previous jobs, school projects, or personal experiences. Employers love to see how you approach problems and find solutions.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, and the specific technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
