IT Support Technician Apprentice

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IT Support Technician Apprentice

Apply From: 06/02/2025

Learning Provider

Delivered by VELOCITY 1ST LIMITED

Employer

TECH1 SOLUTIONS LTD

Vacancy Description

• Providing 1st line remote support
• Maintaining strong positive relationships with all key personnel to ensure a consistently high level of support and service across all customers.
• Continue to develop your IT skills and keep abreast of the latest technologies. Use your ongoing development to support and provide feedback to further enhance existing or new systems.
• Working with your colleagues to maintain internal systems and customer-facing support systems.
• Work with the team to develop and improve our services to customers by picking up useful feedback and pitching your own ideas for the greater good of the business and customer base.
• Assist in the delivery of a range of exciting new projects and services currently in the pipeline.

Key Details

Vacancy Title

IT Support Technician Apprentice

Employer Description

Every business needs secure IT solutions in place. But if the tech world overwhelms you, let Tech1 handle the complicated stuff while aligning everything with your bigger picture. Far from your average MSP, we’re also a fully independent ISP, allowing us to manage your internet service directly. This gives you an extra layer of reliability and performance that other providers can’t offer. With a focus on collaboration, proactive support, and a personal touch, Tech1 handles your IT so you can focus on success.

Vacancy Location

MERCURY QUAYS ASHLEY LANE BD17 7DB

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000299172

Key Dates

Apply From

06/02/2025

Closing Date For Applications

2025-02-28 23:59:59

Interview Begin From

Possible Start Date

2025-03-03 00:00:00

Training

Training to be Provided

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
• Address IT issues by prioritising in response to customer service level agreements.
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
• Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: Velocity Training

Learning Provider

VELOCITY 1ST LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.

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