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- Tasks: Manage support tickets and customer requests while learning on the job.
- Company: Merge IT is a dynamic tech service provider focused on cloud solutions.
- Benefits: Gain hands-on experience, training, and a tailored career development path.
- Why this job: Join a growing team and dive into exciting new technologies with real impact.
- Qualifications: Strong communication, IT skills, and a passion for customer care are essential.
- Other info: This apprenticeship offers both college and workplace training opportunities.
Your duties will include:
- Performing daily BAU activities
- Managing support tickets
- Managing customer requests and urgent activities
- Occasional customer or Data centre site visits
Merge IT is a growing Technology Service Provider who is looking to grow its team with the appointment of a new IT Support Technician. Due to the uptake of the cloud services within our customers and ever changing IT landscape, this role is critical to the continued development of our company. We will offer extensive on the job training, exposure to a number of new technologies, a varied set of daily responsibilities coupled with an interesting and tailored career development path. We will also offer a dedicated time to develop new skills.
Location: 2 PULLMAN COURT GREAT WESTER GLOUCESTER GL1 3ND
Skills Required: Communication skills, IT skills, Customer care skills, Administrative skills, Analytical skills, Cyber Security Exposure, Windows Support experience, Office 365 experience.
IT Support Technician Apprentice employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies. Since this role involves managing support tickets and customer requests, having a solid understanding of common software like Windows and Office 365 will give you an edge.
✨Tip Number 2
Brush up on your communication skills. As an IT Support Technician, you'll be interacting with customers regularly, so being able to explain technical issues in simple terms is crucial.
✨Tip Number 3
Gain some hands-on experience, even if it's just through personal projects or volunteering. This will not only enhance your CV but also prepare you for the daily responsibilities of the role.
✨Tip Number 4
Network with professionals in the IT field. Attend local tech meetups or online forums to connect with others who can provide insights or even refer you to opportunities at companies like Merge IT.
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Support Technician Apprentice. Familiarise yourself with daily activities such as managing support tickets and customer requests.
Tailor Your CV: Customise your CV to highlight relevant skills such as communication, IT proficiency, and customer care. Include any experience with Windows Support or Office 365, as these are specifically mentioned in the job description.
Craft a Compelling Cover Note: Write a cover note that showcases your enthusiasm for the role and the company. Mention why you want to work at Merge IT and how your skills align with their needs. Be sure to keep it concise and engaging.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that your contact details are correct and that all required documents are uploaded. A polished application reflects your attention to detail.
How to prepare for a job interview at Getting In Limited
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any personal projects or experiences that demonstrate your interest in the field, as this can set you apart from other candidates.
✨Familiarise Yourself with Common Tools
Before the interview, brush up on common IT support tools and software, such as Windows operating systems and Office 365. Being able to discuss these tools confidently will show that you're prepared and knowledgeable about the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've approached problem-solving in past situations, whether in school or personal projects. Employers value candidates who can think critically and find solutions to technical issues.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the company culture, training opportunities, and the technologies you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
