IT Service Desk Apprentice

IT Service Desk Apprentice

Apply From: 13/12/2024

Learning Provider

Delivered by WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Employer

FEXCO PROPERTY SERVICES LIMITED

Vacancy Description

• Triage incoming technical support incidents, requests, and changes.
• Management of assigned tickets in a timely fashion.
• Provide updates, ensure ongoing customer communication is maintained.
• Provide excellent customer service.
• Work with other internal and 3rd party teams.
• Contribute to service desk incidents through to completion.
• Work alone and as part of a team.
• Work effectively on the service desk system, keeping all tickets fully updated in real time.
• Possible on-site visits as a representative of the team to resolve a technical incident, along with any other duties.

Key Details

Vacancy Title

IT Service Desk Apprentice

Employer Description

Fexco Property Services Group consists of 4 property management brands. We work with 8 out of the 10 top UK developers and we currently manage a portfolio of 90,000+ properties. Collectively, there are 12 regional offices across England & Wales supported by in-house teams which manage Admin & Finance, HR, H&S, Marketing & Communications, and Legal & Compliance, so you’ll be joining a well-established and growing group.

Vacancy Location

84 Fisherton Street SP2 7QY

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291055

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-31 23:59:59

Interview Begin From

Possible Start Date

2025-02-01 00:00:00

Training

Training to be Provided

• This is a work-based apprenticeship.
• L3 Information Communications Technician Apprenticeship Standard.

Learning Provider

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem-solving skills
• Administrative skills
• Team working
• Non-judgemental
• Good keyboard skills
• Eager to learn
• Self-motivated

Apply Now

#J-18808-Ljbffr