IT Apprenticeship

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IT Apprenticeship

Apply From: 01/02/2025

Learning Provider

Delivered by BALTIC TRAINING SERVICES LIMITED

Employer

MIRUS IT SOLUTIONS LIMITED

Vacancy Description

• Answering inbound calls within an agreed answer time
• Log all customer issues, queries, and requests into the ticket management system
• Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
• To action Hardware configurations and software installations
• End-to-end ownership of problem resolution

Key Details

Vacancy Title

IT Apprenticeship

Employer Description

We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.

Vacancy Location

7 Clarendon Drive Wymbush MK8 8ED

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000297713

Key Dates

Apply From

01/02/2025

Closing Date For Applications

2025-02-24 23:59:59

Interview Begin From

Possible Start Date

2025-02-25 00:00:00

Training

Training to be Provided

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Learning Provider

BALTIC TRAINING SERVICES LIMITED

Skills Required

Communication skills, Organisation skills, Analytical skills, Team working, Initiative

Apply Now

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