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- Tasks: As a Field Technician Apprentice, you'll install and fix Virgin Media products while providing top-notch customer service.
- Company: Join Virgin Media O2, a leader in fibre-optic broadband, connecting millions across the UK and Ireland.
- Benefits: Enjoy on-the-job training, earn bonuses for referrals, and gain a nationally recognised qualification.
- Why this job: Be part of a supportive team that values authenticity and growth, with 94% recommending us as a great workplace.
- Qualifications: A manual driver's licence is required; customer care and problem-solving skills are essential.
- Other info: This apprenticeship combines practical experience with academic study, ensuring you develop valuable skills.
Our Field Engineers (known internally as Field Technicians) are the qualified experts who dazzle our customers every day by installing or fixing products in their homes and offering professional advice. They also provide services to small business customers including shops, offices and homeworkers.
Got a manual driver's licence? Perfect! You'll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You'll also help expand our business by encouraging referrals – earn a £50 bonus for every new customer.
As an Apprentice Field Technician, you’ll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV, and entertainment services. By the end of the scheme, you will have learned how to master the ins and outs of installing and fixing our phone, TV, and broadband products, including:
- Running cables
- Signal level adjustment
- Making & changing connections
- Configuring our advanced equipment
- Educating customers on everything they need to know about Virgin Media O2 services
We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic broadband today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland. When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 94% of our Future Careers workforce would recommend Virgin Media O2 as a great place to work!
We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:
- We’re brave. We all play a part in making things happen for our customers and each other. Learn from your setbacks and push yourself to be the best you can be.
- We’re real. Our purpose keeps us true and transparent, as we deliver on our promise to each other and our customers.
- We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.
An apprenticeship with us will give you the opportunity to become skilled in your role, and it combines on-the-job learning and academic study. You’ll spend approximately 20% of your working hours completing learning with one of our training providers, and at the end of the programme, you’ll receive a nationally recognised qualification!
Our Apprenticeship schemes are designed to give you the knowledge, skills, experience, and exposure needed to make it big. We’ve got unmissable opportunities across all areas of our business, so there’s bound to be a role for you. Join us on one of our Apprenticeships and let’s grow together!
Skills Required: Customer care skills, Problem solving skills, Analytical skills, Physical fitness.
Field Technician Apprentice employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technician Apprentice
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings, especially in broadband and TV, will help you engage confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience you have. As a Field Technician Apprentice, you'll be interacting with customers regularly, so showcasing your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills. The role involves troubleshooting and fixing issues, so think of examples from your past where you've successfully resolved problems, whether in work or personal situations.
✨Tip Number 4
Show your willingness to learn and adapt. Emphasise your eagerness to gain new skills and knowledge, as this apprenticeship is about growth. Mention any relevant courses or training you've undertaken that demonstrate your commitment to personal development.
We think you need these skills to ace Field Technician Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Technician Apprentice. Familiarise yourself with the skills required, such as customer care, problem-solving, and physical fitness.
Tailor Your CV: Customise your CV to highlight relevant experiences and skills that align with the job description. Emphasise any previous customer service roles or technical experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Virgin Media O2 and how you embody their values of bravery, authenticity, and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Getting In Limited
✨Show Your Enthusiasm for Technology
As a Field Technician Apprentice, you'll be working with the latest technology. Make sure to express your excitement about learning and using new tools and systems during the interview.
✨Demonstrate Customer Care Skills
Since this role involves interacting with customers, highlight any previous experience you have in customer service. Share examples of how you've helped customers or resolved issues effectively.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving abilities and technical knowledge. Brush up on basic troubleshooting techniques and be ready to discuss how you would handle common field technician scenarios.
✨Emphasise Teamwork and Communication
Virgin Media O2 values teamwork and inclusivity. Be prepared to discuss how you work well in a team and communicate effectively with others, as these skills are crucial for success in this role.
