Customer Loyalty Apprentice

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Customer Loyalty Apprentice

Apply From: 01/06/2025

Learning Provider

Delivered by HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Employer

Worcester Bosch

Vacancy Description

The main objective of this role is to provide general administration and customer service support for the Loyalty programme. Sitting within the Customer Loyalty team, this role will be the first point of contact for customer queries (installers) relating to promotional queries and our loyalty programme.

The role is varied and fast-paced, requiring flexibility to support wider sales and marketing initiatives. You will be based in the Sales department, primarily within the Customer Loyalty Team.

Responsibilities include handling all aspects of customer query management, from loyalty scheme management, current campaigns, and promotions to registrations and digital tools (app, dashboard, etc).

Key Focuses:

• Handling installer queries via phone, mailbox, and social media, ensuring responses within 48 hours and improving customer experience.
• Supporting sales team queries through mailbox, phone, and MS Teams to ensure timely responses.
• Providing excellent service by managing communications and expectations effectively with colleagues and installers.

Key Details

Vacancy Title

Customer Loyalty Apprentice

Employer Description

Founded in 1962 in Worcester, Worcester Bosch Group has grown from a small engineering firm to the UK\’s market leader in boilers. In 1992, Worcester heat systems joined the Bosch Group, becoming part of Europe\’s leading domestic heating equipment company.

Vacancy Location

Cotswold Way, Warndon, WR4 9SW

Wage Frequency

Custom

Number of Vacancies

5

Vacancy Reference Number

1000323323

Key Dates

Apply From: 01/06/2025

Closing Date For Applications: 13/06/2025 23:59:59

Possible Start Date: 04/08/2025

Training

Formal training is delivered at HWGTA in Worcester (WR4 9GN). You will receive a tailored training plan combining face-to-face and remote sessions. Monthly visits from your Learning and Development Specialist will support your progress, wellbeing, and preparation for the Customer Service Practitioner Level 2 qualification.

Skills Required

Communication skills, IT skills, Customer care skills, Problem-solving skills, Numerical skills, Teamwork, Initiative, Written skills, Forward thinking, Ability to work under pressure, Flexibility, Punctuality, Excellent attendance, Reliability, Dedication, Self-motivation

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