Contact Officer (Initial Contact) Apprenticeship

Contact Officer (Initial Contact) Apprenticeship

Apply From: 13/12/2024

Learning Provider

Delivered by THE CHIEF CONSTABLE OF WEST YORKSHIRE

Employer

West Yorkshire Police

Vacancy Description

• As an Initial Contact Officer for West Yorkshire Police, you will be the first point of contact for members of the public calling 999 or 101 or using our online communication service.
• One call could be dealing with a victim of a serious assault, the next dealing with a parking issue. Behind every crime is a victim. Some are scared, some are hurt, some need advice but they all start by calling for help.
• We are looking for people who can ask the right questions, who can cross reference incidents with other sources of information and who can calmly help people in a crisis. We need you to feel confident working in a challenging and fast-paced environment, with good communication and IT skills.

Key Details

Vacancy Title

Contact Officer (Initial Contact) Apprenticeship

Employer Description

Law Enforcement organisation.

Vacancy Location

Contact Management Centre Operational Support WF1 3QS

Wage Frequency

Custom

Number of Vacancies

30

Vacancy Reference Number

1000291140

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2024-12-23 23:59:59

Interview Begin From

Possible Start Date

2025-04-22

Training

Training to be Provided

• You will complete a nationally recognised qualification in the workplace alongside earning a wage. During the working week you will be given time to complete the Level 3 Emergency Contact Handling Apprenticeship (which is equivalent to an A-level) and will have support and guidance from our dedicated People Development Unit, mentors and supervisors.
• You must have passed grades in both maths and English at Level 2/GCSEs 9-4/A*-C or equivalent, in order to progress to your End Point Assessment. If you don\’t already have these qualifications, then West Yorkshire Police will support you to achieve a Level 2 Functional Skills Qualification in maths and/or English during your training.
• As an apprentice Emergency Contact Handler, your 12-month programme will begin with an eight-week classroom-based block of learning where you will learn the knowledge, skills and behaviour required to do the job. Your training will then continue in a development hub for a further eight weeks where you will have the opportunity to put your learning into practice in a supported environment.
• Following this sixteen-week block you will \’learn on the job\’ and you will have dedicated time away from your normal duties to complete a portfolio of evidence showcasing your progression before your End Point Assessment.

Learning Provider

THE CHIEF CONSTABLE OF WEST YORKSHIRE

Contact Details

West Yorkshire Police Resourcing Team

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non-judgemental, Patience.

Apply Now

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