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- Tasks: Process orders, resolve customer issues, and manage complaints daily.
- Company: Bayer is a leading Life Science company focused on healthcare and agriculture.
- Benefits: Gain valuable experience with training, flexible learning, and potential career growth.
- Why this job: Join a company dedicated to innovation and sustainability while making a real impact.
- Qualifications: Strong communication, IT, and problem-solving skills are essential.
- Other info: Training includes in-person sessions and self-study, perfect for balancing work and learning.
This apprentice will process orders in a timely manner, follow up and resolve potential order-related issues, act as a major point of contact for customer complaints, and escalate any problems. They are responsible for managing complaints, customer credit and debit memos, and returns from customers.
Customer Service Tasks and Responsibilities:
- Processing orders accurately and in a timely manner
- Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out-of-stock situations or cancellations
- Create, review, and approve credit and debit memo requests in line with authorisation limit
- Daily monitoring of all order issues through to resolution using all available reports
- Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction
- Timely resolution of customer queries, claims, complaints, and returns
- Receive customer telephone calls and answer any queries or transfer to appropriate teams
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Logical thinking
- Team working
- Multi-tasking
- Work independently
- Confidentiality
- Time Management
- Integrity
Business Apprentice (Customer Service Representative in Customer Service Team) employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Apprentice (Customer Service Representative in Customer Service Team)
✨Tip Number 1
Familiarise yourself with Bayer's core values and mission. Understanding their commitment to innovation and sustainability will help you align your responses during interviews, showcasing how you can contribute to their vision of 'health for all, hunger for none'.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and queries. Consider role-playing scenarios with friends or family to practice your communication and problem-solving abilities, as these are crucial for the role.
✨Tip Number 3
Research common order processing systems and customer relationship management (CRM) tools. Being knowledgeable about these systems can give you an edge, as you'll be able to demonstrate your readiness to handle the technical aspects of the job.
✨Tip Number 4
Network with current or former employees of Bayer, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Business Apprentice (Customer Service Representative in Customer Service Team)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Business Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or skills that demonstrate your ability to handle complaints and resolve issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated communication, problem-solving, and organisational skills in previous roles or experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Getting In Limited
✨Showcase Your Communication Skills
As a Business Apprentice in Customer Service, effective communication is key. Be prepared to demonstrate how you can clearly convey information and handle customer queries. Think of examples where you've successfully resolved issues through communication.
✨Highlight Your Problem-Solving Abilities
The role involves managing complaints and resolving order-related issues. During the interview, share specific instances where you've tackled problems effectively. This will show your potential employer that you're capable of handling challenges.
✨Demonstrate Attention to Detail
In customer service, accuracy is crucial. Prepare to discuss how you ensure precision in your work, especially when processing orders or handling customer requests. Mention any tools or methods you use to maintain high standards.
✨Emphasise Teamwork and Collaboration
This position requires working with various stakeholders. Be ready to talk about your experiences in team settings, how you contribute to group efforts, and how you communicate with others to achieve common goals.
