Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide solutions while supporting your team.
- Company: Join B&Q, the UK's top home improvement retailer, helping millions enhance their homes.
- Benefits: Enjoy a competitive wage, holiday, shopping discounts, and wellness support.
- Why this job: Gain valuable experience through an apprenticeship while working in a diverse and inclusive environment.
- Qualifications: No specific qualifications required; just bring your teamwork and organisational skills.
- Other info: This role offers a pathway to a Level 2 Customer Service Practitioner qualification.
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
- UK Notional hourly rate £13.78
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Skills Required: Team Working, Organisation Skills
B&Q Customer Advisor Apprenticeship employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B&Q Customer Advisor Apprenticeship
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their commitment to diversity and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your customer interaction skills. Since the role involves engaging with customers, consider role-playing scenarios with friends or family to build your confidence in handling various customer situations.
✨Tip Number 3
Research common customer service challenges and solutions. Being able to discuss how you would turn negative situations into positive outcomes can set you apart from other candidates.
✨Tip Number 4
Network with current or former B&Q employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace B&Q Customer Advisor Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the B&Q Customer Advisor Apprenticeship. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your desire to learn. Use specific examples from your past experiences to demonstrate your skills in teamwork, organisation, and problem-solving.
Highlight Relevant Skills: Make sure to emphasise any relevant skills you possess, such as communication, teamwork, and adaptability. These are crucial for a role that involves engaging with customers and working collaboratively with colleagues.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for a Customer Advisor.
How to prepare for a job interview at Getting In Limited
✨Show Your Customer Service Skills
As a Customer Advisor, you'll be engaging with customers daily. Prepare examples of how you've successfully handled customer interactions in the past, especially turning negative situations into positive outcomes.
✨Understand B&Q's Values
Familiarise yourself with B&Q's commitment to diversity and community representation. Be ready to discuss how you can contribute to creating an inclusive environment and why this is important to you.
✨Demonstrate Teamwork
Since the role involves working closely with colleagues, think of instances where you've collaborated effectively in a team. Highlight your ability to support others and share responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship and the company culture. This shows your genuine interest in the role and helps you understand if B&Q is the right fit for you.
