Apprentice Customer Care Executive

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Apprentice Customer Care Executive

Apply From: 08/02/2025

Learning Provider

Delivered by SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Employer

Restore Information Management

Vacancy Description

We are seeking a highly motivated Account Manager to join our team and oversee a portfolio of accounts. You will play a pivotal role in maintaining client relationships, resolving queries, and identifying opportunities to maximize revenue across the Restore PLC portfolio. Working on a shared portfolio, you will take ownership and accountability for assigned queries, ensuring exceptional service and satisfaction.

This position requires collaboration with the Service Delivery, Regional Customer Care Teams, and National Account Managers, making you the first escalation point for customers while managing a large shared list of accounts.

• Protect and retain client accounts to maintain strong customer relationships
• Ensure key performance indicators (KPIs) are consistently met
• Respond to customer inquiries promptly and effectively
• Accurately report critical information to your line manager
• Coordinate resolution plans across various Restore departments

Start dates and conditional offers are subject to DBS and criminal record checks being cleared.

Key Details

Vacancy Title

Apprentice Customer Care Executive

Employer Description

Restore PLC use over 30 years’ experience to provide information management to over 6000 customers across the UK, who trust us with over 22 million boxes of their valuable data and to process over 1 million mail items per month.

Vacancy Location

Connect 84 DC3c Integra 61 Durham DN6 5NP

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000300888

Key Dates

Apply From

08/02/2025

Closing Date For Applications

2025-03-03 23:59:59

Interview Begin From

Possible Start Date

2025-03-17 00:00:00

Training

Training to be Provided

• On the job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
• For those with an education, health and care plan or a legacy statement
• The apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

Learning Provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Initiative

Apply Now

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