1st Line Support Engineer Apprentice (MBA Group Ltd)

1st Line Support Engineer Apprentice (MBA Group Ltd)

Apply From: 19/10/2024

Learning Provider

Delivered by FIREBRAND TRAINING LIMITED

Employer

MBA GROUP LIMITED

Vacancy Description

The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.

Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.

Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.

Your Duties and Responsibilities

• Responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile phones.
• Respond to user software or hardware queries via email or phone.
• Handle support of service requests related to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
• Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved.
• Escalate complex problems to senior IT staff, as required, and communicate effective information about the problem.
• Manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources.
• Assist senior IT staff in projects and rollouts of new systems, which may include occasional, scheduled, out of hours work.
• Comply with MBA security policies and procedures as a priority of all work undertaken.
• Create documentation of systems as required, ensuring they are easily understood by other technical staff.
• Ensure MBA stays fully compliant with software licensing.
• Participate in training and skills development both formally and on an on-the-job basis.
• Occasionally assist MBA clients directly with questions about access to MBA systems.

Key Details

Vacancy Location

1050 Europa Boulevard, Warrington, WA5 7ZD

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000282545

Key Dates

Apply From: 19/10/2024
Closing Date For Applications: 2024-11-18 23:59:59
Possible Start Date: 2024-11-25 00:00:00

Learning Provider

FIREBRAND TRAINING LIMITED

Skills Required

• Communication skills
• Problem-solving skills
• Ability to troubleshoot
• A positive can-do attitude
• Enthusiastic
• Written communication skills
• Strong customer service skills
• Able to work on own initiative
• Time management skills
• Ability to work under pressure

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