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- Tasks: Support millions of journeys by solving problems and leading projects in the marketplace team.
- Company: Join Gett, London’s innovative Black Taxi App, blending tradition with technology.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on London's transport while working with a dynamic team.
- Qualifications: 2-4 years in operations or analytics, with strong communication and problem-solving skills.
- Other info: Collaborate across teams and enjoy a vibrant work culture in a fast-paced environment.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Salary: ÂŁ40,000-ÂŁ50,000
Hybrid: 3 days a week in the office (Holborn)
We are Gett, London’s Black Taxi App. Marrying the tradition of black cabs with cutting edge technology, Gett offers reliable taxi rides from dependable drivers. Based in the UK and Israel, we’ve been helping riders ”Gett” where they need since 2010.
This role sits within the Marketplace team, the heart of our UK operations, responsible for making sure we have the right supply (drivers) to satisfy our demand (passengers).
Job Summary
As part of our operations team, you’ll be responsible for supporting millions of journeys a year. The Operations Specialist plays a critical role in understanding the needs of our passengers and drivers, solving problems, leading projects and coming up with new ideas to provide what they need. You’ll become an expert in how London moves, our community of iconic black taxi drivers and how to run a popular mobility app. You’ll draw insights from data and customer feedback, working closely with various teams across the business to deliver impactful solutions. The ideal candidate is action-oriented and proactive, ready to work independently and alongside the director of B2C Growth.
Roles & Responsibilities
- Work with other teams to resolve customer pain points
- Develop a deep understanding of the London black taxi market, including infrastructure, customer behavior and competitive dynamics
- Propose user and driver incentives to incentivize growth and enhance overall user/driver experience
- Partner with supply teams to design and execute strategies for driver acquisition, activation, engagement, and retention.
- Matching supply to demand (solving)
- Lead local operational projects end-to-end and collaborate with cross-functional teams such as Product, Marketing, Finance, and Customer Support
- Develop clear documentation, guidelines, and standard operating procedures to support consistent and scalable operations
Required Qualifications
- 2–4 years of experience in operations, analytics, or a related function
- Excellent communication skills to manage diverse stakeholders with the ability to work collaboratively across teams
- A proactive and hands on mindset with strong problem-solving skills and attention to detail
Preferred Qualifications
- Experience in marketplace, on-demand, logistics, mobility, or tech environments
- Familiarity with supply-demand dynamics, or performance forecasting
- Experience working with cross-functional stakeholders
Interview Process:
- Talent Screen - (30 mins Video) Joe, Senior People & Talent Development Partner will be asking around your experience and motivations
- Hiring Manager Interview - (1 hour on site) Emma, Director B2C Growth will be diving deeper into your experience, you will also have the chance to ask questions!
- Final Interview - (1 hour Video) Here you will meet Patrick- Senior Director UK Marketplace
Operations Manager - Marketplace employer: Gett
Contact Detail:
Gett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Marketplace
✨Tip Number 1
Get to know the company inside out! Research Gett, their values, and how they operate in the London black taxi market. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for your interviews by rehearsing common questions related to operations management and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about the company culture and operations. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for the role.
We think you need these skills to ace Operations Manager - Marketplace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in operations, analytics, and any relevant projects you've led. We want to see how your skills align with what we do at Gett!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the black taxi market and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Gett
✨Know Your Marketplace
Before the interview, dive deep into the London black taxi market. Understand the infrastructure, customer behaviour, and competitive dynamics. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Think about times when you resolved customer pain points or improved operational processes. This will demonstrate your proactive mindset and hands-on approach.
✨Engage with Cross-Functional Teams
Highlight your experience working with diverse teams. Be ready to share examples of how you've collaborated with marketing, finance, or customer support to achieve common goals. This shows that you can work well in a team-oriented environment, which is crucial for this role.
✨Ask Insightful Questions
During your interviews, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about their strategies for driver acquisition or how they measure success in the marketplace. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
