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For Companies At a Glance
- Tasks: Support millions of journeys by resolving customer pain points and leading operational projects.
- Company: Join Gett, London’s innovative Black Taxi App, blending tradition with technology.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on London's transport scene while working with diverse teams.
- Qualifications: 2-4 years in operations or analytics, with strong communication and problem-solving skills.
- Other info: Dynamic role with excellent career advancement opportunities in a fast-paced environment.
The predicted salary is between 34000 - 42000 ÂŁ per year.
Operations Manager
Salary: ÂŁ40,000-ÂŁ50,000
Hybrid: 3 days a week in the office (Holborn)
We are Gett, London’s Black Taxi App. Marrying the tradition of black cabs with cutting edge technology, Gett offers reliable taxi rides from dependable drivers. Based in the UK and Israel, we’ve been helping riders ”Gett” where they need since 2010.
This role sits within the Marketplace team, the heart of our UK operations, responsible for making sure we have the right supply (drivers) to satisfy our demand (passengers).
Job Summary
As part of our operations team, you’ll be responsible for supporting millions of journeys a year. The Operations Specialist plays a critical role in understanding the needs of our passengers and drivers, solving problems, leading projects and coming up with new ideas to provide what they need. You’ll become an expert in how London moves, our community of iconic black taxi drivers and how to run a popular mobility app. You’ll draw insights from data and customer feedback, working closely with various teams across the business to deliver impactful solutions. The ideal candidate is action-oriented and proactive, ready to work independently and alongside the director of B2C Growth.
Roles & Responsibilities
- Work with other teams to resolve customer pain points
- Develop a deep understanding of the London black taxi market, including infrastructure, customer behavior and competitive dynamics
- Propose user and driver incentives to incentivize growth and enhance overall user/driver experience
- Partner with supply teams to design and execute strategies for driver acquisition, activation, engagement, and retention. Matching supply to demand (solving)
- Lead local operational projects end-to-end and collaborate with cross-functional teams such as Product, Marketing, Finance, and Customer Support
- Develop clear documentation, guidelines, and standard operating procedures to support consistent and scalable operations
Required Qualifications
- 2–4 years of experience in operations, analytics, or a related function
- Excellent communication skills to manage diverse stakeholders with the ability to work collaboratively across teams
- A proactive and hands on mindset with strong problem-solving skills and attention to detail
Preferred Qualifications
- Experience in marketplace, on-demand, logistics, mobility, or tech environments
- Familiarity with supply-demand dynamics, or performance forecasting
- Experience working with cross-functional stakeholders
Interview Process:
- Talent Screen - (30 mins Video) Joe, Senior People & Talent Development Partner will be asking around your experience and motivations
- Hiring Manager Interview - (1 hour on site) Emma, Director B2C Growth will be diving deeper into your experience, you will also have the chance to ask questions!
- Final Interview - (1 hour Video) Here you will meet Patrick- Senior Director UK Marketplace
Operations Manager - Marketplace in London employer: Gett
Contact Detail:
Gett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Marketplace in London
✨Tip Number 1
Get to know the company inside out! Research Gett, their values, and how they operate in the London black taxi market. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer pain points and leading projects, think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Gett team and ready to dive into the operations world.
We think you need these skills to ace Operations Manager - Marketplace in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in operations, analytics, and any relevant projects you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the black taxi market and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who are proactive and can think on their feet, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Gett
✨Know Your Marketplace Inside Out
Before the interview, dive deep into the London black taxi market. Understand the infrastructure, customer behaviour, and competitive dynamics. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've tackled operational challenges. Think of times when you resolved customer pain points or improved processes. This will demonstrate your proactive mindset and hands-on approach, which are crucial for the role.
✨Prepare Thoughtful Questions
During the interviews, especially with Emma, the Director of B2C Growth, ask insightful questions about the company's strategies for driver acquisition and user experience. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Whether it’s during the talent screen or final interview, being able to convey your ideas effectively will set you apart from other candidates.
