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- Tasks: Manage client accounts, boost platform usage, and build strong relationships.
- Company: Join Gett, a leader in urban transportation technology, solving real-life challenges.
- Benefits: Enjoy 25 days holiday, remote work allowance, private medical cover, and extra Fridays off!
- Why this job: Be part of a dynamic team that values innovation and customer success.
- Qualifications: 1-2 years in a customer-facing role with strong communication skills required.
- Other info: Hybrid work model with core hours; applications reviewed from 2nd Jan 2025.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid: 3 days a week in the office - Core hours 10-3 (Holborn)
About Us: We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers.
About the Role:
- Drive Growth: Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts.
- Boost Adoption: Develop and implement actions to ensure clients fully utilise our platform and its features.
- Minimise Churn: Build relationships and proactively address challenges to maximise client retention.
- Deliver Value: Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment.
Key Responsibilities:
- Portfolio Management: Effectively manage a large and diverse portfolio of accounts.
- Relationship Building: Cultivate strong relationships with key stakeholders across various industries.
- Data Analysis: Analyse customer data to identify trends, challenges, and opportunities for growth.
- Growth Initiatives: Develop and execute proactive strategies to increase platform adoption and ride volume.
- Churn Prevention: Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn.
- Communication & Presentation: Deliver compelling QBR presentations and effectively communicate growth activities to clients.
- Collaboration: Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience.
- Technology Utilisation: Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency.
Requirements:
- Proactive Engagement
- Strong communication and interpersonal skills
- Ability to build rapport and communicate effectively with customers at all levels
- 1-2 years of experience in a customer-facing role
- Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment.
- Data Driven
Nice to have: Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce
Interview Process:
- Talent Screen: (30-40mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett.
- Video Interview: (1 hour video call) Ciara McNamee (Head of Customer Success-Core) will take this meeting. They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does.
- Presentation: (1hr Video call) Here you will meet Ciara again and Ian (Head of Customer Success- Strategic) - We will task you with a brief presentation then the team will ask questions in a competency style interview.
- Peer Review: (45 mins Video call) Here you will meet 2 fellow Getters (Parin & Scott), an opportunity for final questions to ask any questions you have on the role and Gett.
Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try. Applications will be reviewed from 2nd Jan 2025!
Here's What you Gett:
- 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month!
- Working from Home Allowance
- Private Medical Cover
At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. If you need additional assistance or having trouble with applying please email: recruitment.uk@gett.com
Customer Success Manager (JNR-MID) employer: Gett
Contact Detail:
Gett Recruiting Team
recruitment.uk@gett.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (JNR-MID)
✨Tip Number 1
Familiarise yourself with Gett's platform and its features. Understanding how the technology works will not only help you in the role but also impress during your interviews when discussing how you can drive growth and boost adoption.
✨Tip Number 2
Prepare to discuss your experience in managing customer relationships. Think of specific examples where you've successfully built rapport and addressed client challenges, as this will be crucial for demonstrating your fit for the Customer Success Manager role.
✨Tip Number 3
Brush up on your data analysis skills. Be ready to talk about how you've used data to identify trends and opportunities in previous roles, as this is a key responsibility in the position you're applying for.
✨Tip Number 4
Practice your presentation skills. Since you'll need to deliver compelling QBR presentations, consider rehearsing a mock presentation that showcases your ability to communicate effectively and engage stakeholders.
We think you need these skills to ace Customer Success Manager (JNR-MID)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position at Gett. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your customer-facing experience, communication skills, and any relevant data analysis abilities. Use specific examples to demonstrate how you've successfully managed client relationships and driven growth in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive engagement style and how you can contribute to minimising churn and boosting adoption of Gett's platform.
Prepare for Interviews: Anticipate questions related to your experience in customer success and your understanding of Gett's services. Be ready to discuss how you would approach portfolio management and relationship building, as well as present a brief presentation as part of the interview process.
How to prepare for a job interview at Gett
✨Understand Gett's Mission
Before your interview, make sure you have a solid grasp of Gett's mission and values. Familiarise yourself with their approach to urban transportation and how they aim to challenge industry norms. This will help you align your answers with their goals.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you've successfully built relationships, minimised churn, or driven platform adoption. Use metrics to demonstrate your impact.
✨Prepare for Data-Driven Questions
Since the role involves data analysis, be ready to talk about how you've used data to identify trends and opportunities in past positions. Think of examples where your data-driven decisions led to positive outcomes for clients.
✨Practice Your Presentation Skills
You'll need to deliver a presentation during the interview process, so practice is key. Choose a relevant topic related to customer success and prepare to present it clearly and confidently. Anticipate questions and be ready to engage in a discussion.
