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- Tasks: Drive growth and build relationships to enhance customer success.
- Company: Join Gett, a leader in urban transportation technology.
- Benefits: Enjoy 25 days holiday, remote work allowance, and health benefits.
- Why this job: Make a real impact by helping clients maximise their platform usage.
- Qualifications: 1-2 years in a customer-facing role with strong communication skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid: 3 days a week in the office- Core hours 10-3 (Holborn)
About Us: We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner. We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most. We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers.
About the Role:
- Drive Growth: Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts.
- Boost Adoption: Develop and implement actions to ensure clients fully utilise our platform and its features.
- Minimise Churn: Build relationships and proactively address challenges to maximise client retention.
- Deliver Value: Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment.
Key Responsibilities:
- Portfolio Management: Effectively manage a large and diverse portfolio of accounts.
- Relationship Building: Cultivate strong relationships with key stakeholders across various industries.
- Data Analysis: Analyse customer data to identify trends, challenges, and opportunities for growth.
- Growth Initiatives: Develop and execute proactive strategies to increase platform adoption and ride volume.
- Churn Prevention: Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn.
- Communication & Presentation: Deliver compelling QBR presentations and effectively communicate growth activities to clients.
- Collaboration: Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience.
- Technology Utilisation: Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency.
Requirements:
- Proactive Engagement
- Passion for customer success
- Strong communication and interpersonal skills
- Ability to build rapport and communicate effectively with customers at all levels
- 1-2 years of experience in a customer-facing role
- Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment.
- Data Driven Problem solver
Nice to have:
- Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce
Interview Process:
- Talent Screen: (30-40mins) Our Talent and People Partner will be asking about your experience and motivation for joining Gett
- Competency & Culture Deep Dive: (1 Hour) They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does
- Final Chat: (45 mins) This is a great opportunity to discuss your career ambitions and hear about the strategic vision for the Customer Success department at Gett.
Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try. Applications will be reviewed from 12th Feb 2025!
What you Get:
- 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month!
- Taxi Credit (obviously!)
- Working from Home Allowance
- Pension Scheme
- Cycle to Work Scheme
- Electric Car Scheme
- Private Medical Cover
- Health related cash plan
- Life Insurance
- Employee Assistance Programme
- Discounted Gym membership
Gett Onboard! At Gett, we embrace and celebrate diversity in all its vibrant forms. We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all.
If you need additional assistance or having trouble with applying please email: recruitment.uk@gett.com
Customer Success Manager employer: Gett
Contact Detail:
Gett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Gett's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your skills in relationship building and data analysis, as these are key for the position.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you genuinely care about helping clients achieve their goals and that you're excited about the role.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the responsibilities of the Customer Success Manager role. We love seeing how your past roles have prepared you to drive growth and build strong relationships with clients.
Be Data-Driven: Since data analysis is key in this role, mention any experience you have with analysing customer data or using CRM systems. Show us how you've used data to identify trends and improve client satisfaction in your previous positions.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to inject a bit of your personality into your application. We’re looking for team players who can connect with clients, so let us see the real you!
How to prepare for a job interview at Gett
✨Know Your Stuff
Before the interview, make sure you understand Gett's mission and how they operate in the urban transportation space. Familiarise yourself with their platform features and think about how you can help clients maximise their use of these tools.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. This will demonstrate your ability to connect with stakeholders at all levels.
✨Be Data-Driven
Gett values data analysis for driving growth. Be ready to discuss how you've used data in previous roles to identify trends or opportunities. Think of specific metrics or outcomes that highlight your analytical skills and how they contributed to customer success.
✨Prepare for Cultural Fit Questions
During the competency and culture deep dive, expect questions about teamwork and collaboration. Reflect on your experiences working in teams and how you contribute to a positive environment. Show that you align with Gett's values of diversity and community engagement.