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For Companies At a Glance
- Tasks: Manage collections and build relationships with clients to recover outstanding payments.
- Company: Join Gett, a forward-thinking tech company revolutionising urban transportation.
- Benefits: Enjoy 25 days holiday, remote work allowance, and private medical cover.
- Why this job: Be part of a dynamic team making a real impact in the transport industry.
- Qualifications: 2-3 years in credit control, strong communication, and time-management skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid: 3 days a week in the office - Holborn
About Us
We are Gett. We solve the most complex, real‑life problems of urban transportation; as a talented, dynamic and multi‑faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner. We are very local. We integrate with the existing fabric of the places where we operate: we work hand‑in‑hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most. We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers.
Job Summary
Responsible for collections of outstanding debt for Gett and planning a course of action to recover outstanding payments. Research information on debtors involving details like new address and other information and seeks to reach out obtain payment. Debt collector will have to be polite and sensitive towards clients while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Responsibilities
- Managing and monitoring clients across multiple platforms.
- Timely and effective collection of all outstanding debts and customers payments.
- Negotiate payoff deadlines or payment plans.
- Investigate and resolve client discrepancies.
- Control overdue clients through various different platform tools.
- Maintaining contact with clients to ensure invoices are clear for payment.
- Create a trust relationship with debtors when possible to avoid future issues.
- Comply with requirements when legal action is unavoidable.
- Working with debt collections agency and reviewing progress reports.
- Ensure there is an adequate provision for doubtful debt.
- Address ongoing customer complaints/concerns or billing issues which may delay payment of the client.
- Provide clients with requested documentation when needed.
Required Skills/Abilities
- 2‑3 years of proven experience in credit control, preferably in a growing tech company.
- Time‑management skills are essential to complete all required client calls day.
- Experience in working with targets and tight deadlines.
- Good knowledge of relevant legal requirements.
- Team player, both within finance and across the broader business.
- Desire to dive into data sets and improve processes.
- Ability to establish and maintain good client relationships, both internally and externally at all levels.
- Ability to reconcile complex accounts and have excellent attention to detail.
- Competence in Excel and accounting software programs (ideally SAP but not required).
- Calm, confident manner to handle potentially uncomfortable conversations.
- Confident and the ability to place pressure tactfully on individuals and companies who owe money.
Interview Process
- Application Review - We aim to get back to you within 2 weeks, but depending on the volume of the applications this may take longer.
- Talent Screen (30 min video call) – This will be with Joe Phillips, our Senior People and Talent Development Partner!
- Hiring Manager Interview (1 hr video) – Maria Athanasiou (Accounts Receivable Manager) and your manager.
- Focused Session (45 min video) – Here you will meet Chris Christofi, our Head of Credit Control.
Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management – if we can fit 2 interviews in 1 week we will try.
Benefits
- 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter – PLUS one extra Friday off every month!
- Working from Home Allowance
- Private Medical Cover
Diversity
At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it’s our duty to create an inclusive environment where you can be your whole self. We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team.
Credit Controller employer: Gett
Contact Detail:
Gett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Do your homework on Gett! Familiarise yourself with our mission and values. When you know what we stand for, you can tailor your conversations to show how you fit into our culture.
✨Tip Number 2
Practice makes perfect! Prepare for the video calls by rehearsing common interview questions. Think about your past experiences in credit control and how they relate to the role at Gett.
✨Tip Number 3
Show off your communication skills! During the interviews, be clear and concise. Remember, we’re looking for someone who can handle potentially uncomfortable conversations with confidence.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and helps you understand if Gett is the right fit for you. Plus, it’s a great way to demonstrate your analytical skills!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Us Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Credit Controller role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Gett
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control metrics and key performance indicators. Be ready to discuss how you've managed collections in the past, including any specific targets you've met or exceeded. This shows you understand the role and can hit the ground running.
✨Research Gett
Take some time to really understand Gett's mission and values. Familiarise yourself with their approach to urban transportation and how they integrate with local services. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like dealing with a difficult debtor or resolving discrepancies. Think of examples from your previous experience where you successfully navigated similar challenges, and be ready to explain your thought process.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few anecdotes that highlight your ability to build relationships and negotiate effectively, as these skills will be key in your interactions with clients.