Digital Assets Payments Product Manager

The Digital Assets Product Management team is responsible for product management across three streams: the Swift Ledger – a new blockchain‑based infrastructure for the Swift community; Connector – capabilities to enable transaction orchestration across digital platforms; and the Digital Asset Standardization Platform – a product intended to accelerate adoption of digital ledger technology by introducing standardisation of digital assets at a business level. The Digital Assets Payments Product Manager reports to the Digital Ledger Lead in the Digital Assets Product Management team. As product manager you will work with the rest of the team to identify and elaborate payments use‑cases for digital assets; engage with prospective bank users, define product business requirements and features to realise these use‑cases and collaborate with delivery teams to ensure timely delivery.

Key Responsibilities

• Identify and validate payments use‑cases in collaboration with customer working groups.
• Prepare and present material for customer working groups and collect feedback.
• Formulate and document business functional requirements in line with Swift internal standards and methodology.
• Work with engineering teams and/or third‑party vendors to ensure timely product delivery.
• Work with Standards team to identify and implement any required standards changes or developments.
• Work with team‑lead and internal stakeholders to bring the initial product successfully to market.

Strategic planning

• Contribute to the development of the team’s strategic goals and objectives.
• Identify opportunities for innovation and process improvement in the product management function.

Team collaboration

• Work closely with other teams and tribes to ensure cohesive and unified project execution.
• Resolve conflicts and challenges within and beyond the team, promoting positive and productive interactions and outcomes.

Required Skills and Qualifications

• University degree in business or engineering discipline.
• Deep, practitioner‑level understanding of payments transactions, business processes and industry business models, ideally gained in a bank setting.
• Outstanding communication and interpersonal skills.
• Ability to work effectively in a fast‑paced and dynamic environment.

Preferred Attributes

• Strong advocacy and influencing skills.
• Demonstrated ability to think creatively and develop novel solutions.
• Strong commitment to continuous learning and improvement.
• Proactive and self‑motivated with a results‑oriented mindset.

Competency Profile

• Takes accountability for delivering results – decides on and pursues the best course of action to deliver results following in‑depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
• Demonstrates operational excellence – sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
• Expands knowledge – translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisational capability and gain business advantage.
• Business understanding and commercial sense – applies understanding of how different divisions contribute to meeting SWIFT’s business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
• Builds and reinforces customer relationships – builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT’s commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
• Leads with a team focus – encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
• Communicates effectively – communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility‑Sysgroup@swift.com or indicate this in your application. All requests are confidential and will not affect your candidacy. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.