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For Companies At a Glance
- Tasks: Support users on their wellness journeys through empathetic communication and problem-solving.
- Company: Join a rapidly growing company making a positive impact on public health.
- Benefits: Enjoy 25 days annual leave, remote work flexibility, and a supportive team environment.
- Why this job: Make a meaningful difference in people's lives while developing your skills in a dynamic role.
- Qualifications: No prior experience needed; just bring your passion for helping others and excellent communication skills.
- Other info: This is a fully remote position based in the UK, with potential weekend shifts.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Support Associate role at Scaled
Join to apply for the Customer Support Associate role at Scaled
Role: Customer Support Associate (Remote)
Location: Fully remote (UK-based)
Employment Type: Full-time (FTC), 40 hours/week (may include weekends and bank holidays)
The Opportunity
Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.
About the Company:
- Positively impacted over 250,000 individuals.
- Highly rated, with thousands of excellent customer reviews.
- Rapidly growing and financially sustainable.
- NHS-commissioned and approved by leading health insurers.
- Focuses on digital delivery of lifestyle improvement and weight-loss programmes.
Role Overview:
Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys.
Key responsibilities include:
- Providing prompt, empathetic support via email and phone.
- Efficiently addressing and resolving customer queries.
- Exceeding customer expectations to maintain high satisfaction rates.
- Managing customer complaints with sensitivity, escalating when necessary.
This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.
Ideal Candidate:
- Highly organised and thrives in a fast-paced environment.
- Target-driven, with a commitment to continuous improvement.
- Excellent communication skills, particularly in email and telephone interactions.
- Empathetic and capable of handling sensitive conversations effectively.
- Quick learner, adaptable to evolving processes.
- Meaningful impact on public health and individual lives.
- Collaborative environment with passionate, supportive colleagues.
- 25 days annual leave plus national holidays.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
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Industries
Technology, Information and Internet
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Customer Support Associate employer: getscaled
Contact Detail:
getscaled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Familiarise yourself with the company's mission and values. Understanding their approach to tackling obesity and improving health will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-play scenarios where you address customer queries or complaints, as this will prepare you for the empathetic support required in the role.
✨Tip Number 3
Research common customer support challenges in the health and wellness sector. Being knowledgeable about potential issues can help you demonstrate your problem-solving skills and readiness to tackle real-life situations.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Support Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the company's mission. Mention specific examples of how you've provided exceptional service in the past, especially in challenging situations.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as excellent communication, empathy, and problem-solving abilities. Use bullet points to make it easy for recruiters to see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are vital in customer support roles.
How to prepare for a job interview at getscaled
✨Understand the Company’s Mission
Before your interview, take some time to research the company and its mission. Knowing how they tackle obesity and improve health through digital programmes will help you align your answers with their goals.
✨Showcase Your Empathy
As a Customer Support Associate, empathy is key. Prepare examples of how you've handled sensitive customer interactions in the past, demonstrating your ability to connect with users on their wellness journeys.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle common customer queries or complaints, and be ready to discuss your thought process.
✨Highlight Your Communication Skills
Excellent communication is crucial for this role. Be prepared to discuss your experience with both email and phone interactions, and consider practising clear and concise responses to potential interview questions.
