Customer Support Associate

Join to apply for the Customer Support Associate role at Scaled Join to apply for the Customer Support Associate role at Scaled Role: Customer Support Associate (Remote) Location: Fully remote (UK-based) Employment Type: Full-time (FTC), 40 hours/week (may include weekends and bank holidays) The Opportunity Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes. About the Company: Positively impacted over 250,000 individuals. Highly rated, with thousands of excellent customer reviews. Rapidly growing and financially sustainable. NHS-commissioned and approved by leading health insurers. Focuses on digital delivery of lifestyle improvement and weight-loss programmes. Role Overview: Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include: Providing prompt, empathetic support via email and phone. Efficiently addressing and resolving customer queries. Exceeding customer expectations to maintain high satisfaction rates. Managing customer complaints with sensitivity, escalating when necessary. This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences. Ideal Candidate: Highly organised and thrives in a fast-paced environment. Target-driven, with a commitment to continuous improvement. Excellent communication skills, particularly in email and telephone interactions. Empathetic and capable of handling sensitive conversations effectively. Quick learner, adaptable to evolving processes. Meaningful impact on public health and individual lives. Collaborative environment with passionate, supportive colleagues. 25 days annual leave plus national holidays. Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Technology, Information and Internet Referrals increase your chances of interviewing at Scaled by 2x Sign in to set job alerts for “Customer Support Associate” roles. Cape Town, Western Cape, South Africa 1 month ago Arabic & English Transcribers (Remote) Johannesburg Metropolitan Area 15 hours ago Johannesburg, Gauteng, South Africa $600.00-$800.00 13 hours ago Member Experience Specialist – South Africa Cape Town, Western Cape, South Africa $600.00-$800.00 13 hours ago Pretoria, Gauteng, South Africa 13 hours ago Johannesburg, Gauteng, South Africa 13 hours ago Soweto, Gauteng, South Africa 13 hours ago Cape Town, Western Cape, South Africa 13 hours ago George, Western Cape, South Africa 13 hours ago Durban, KwaZulu-Natal, South Africa 13 hours ago Cape Town, Western Cape, South Africa $600.00-$800.00 2 weeks ago Bloemfontein, Free State, South Africa 13 hours ago Pretoria, Gauteng, South Africa 2 weeks ago Pretoria, Gauteng, South Africa 4 days ago Pretoria, Gauteng, South Africa 2 weeks ago East London, Eastern Cape, South Africa 13 hours ago Johannesburg, Gauteng, South Africa $600.00-$800.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr