At a Glance
- Tasks: Provide top-notch desktop support and resolve IT issues for customers on-site.
- Company: Join Getronics, a global ICT integrator with a supportive culture.
- Benefits: Enjoy flexible hours, 25 days holiday, and a competitive benefits package.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Make a real impact by helping customers with cutting-edge technology.
- Qualifications: Experience in customer service and strong desktop support skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wellingborough (On-site)
Full time – Permanent Position
Getronics is a global ICT integrator that delivers consistent IT services across the UK and beyond. We offer a 37.5‑hour working week with flexible options and a supportive workplace culture.
What we can give you:
- 37.5-hour working week with flexible working options for work/life balance
- Location at the customer’s site in Wellingborough
- Great opportunities for career progression
- 25 days holiday (plus the option to buy/sell extra days) plus statutory bank holidays
- Full training and continuous development through our NorthStar learning platform with over 80,000 courses
- Employee Referral Scheme – earn £750 if successful
- Flexible benefits package to suit individual needs
- GetVibes program to gather and act on employee feedback
- 24/7 advice and support via the Employee Assistance Programme
- 1‑day paid leave for community volunteering as part of our ESG programme
- Company pension scheme, life assurance, and access to the free Digital GP app via Aviva
- Private medical cover after 12 months
- Global Recognition Program – over 40 awards given last year in the UK under our RecogniseMe scheme
What to expect:
- Provide local workplace support activities with proficiency in desktop technologies
- Develop a strong technical appreciation of core desktop operating systems, applications, and services
- Deliver new technology within agreed business service levels
- Act as an IT ambassador, balancing customer satisfaction with efficiency
- Own incidents and IT requests, resolving them and communicating in a timely manner
- Take ownership and manage escalations of customer issues, working closely with other service teams
- Monitor and prioritise workloads, overcoming obstacles to achieve goals both independently and as part of a team
- Support customers on‑site and remotely using remote access tools and clear communication
- Provide Smart Hands support, such as mounting/unmounting network, server hardware, and network patching
What we expect from you:
- Relevant experience in a customer‑service environment where clients and customers are the priority
- Strong communication skills with clients, colleagues, and management
- Full responsibility for customer focus and sound judgement
- Initiative and self‑motivation
Technical Experience:
- Extensive desktop support skills with Windows 10 & 11 operating systems
- Microsoft Office suite, Office 365, and a range of PC hardware
- Provisioning and supporting desktop hardware, including PCs, notebooks, monitors, printers, multifunction devices and accessories
- Application support for Office 365, remote access products, User Endpoint Manager (Ivanti), Sophos, anti‑virus products
- Mobile device support for iOS (iPhone/iPad) and Android, including email services
Skills & Qualifications:
- Time‑management and organisation skills, meeting SLA’s and ensuring none are exceeded
- Teamwork and relationship‑building with colleagues, discussing resolutions for issues
- Strong analytical capability
- Experience with IT Service Management tools for effective handling of customer tickets
- ITIL knowledge, particularly Incident, Problem, Request, and Asset Management, and adherence to other ITIL processes
- Experience in cross‑functional working environments
Equal Opportunity Statement
We are committed to equal opportunities for all staff and encourage applications from individuals of all ages, disabilities, genders, sexual orientations, races, religions, beliefs, relationship statuses, and families.
Desktop Support Engineer in Wellingborough employer: Getronics
Getronics is an exceptional employer, offering a supportive workplace culture in Wellingborough that prioritises work/life balance with flexible working options. Employees benefit from extensive training opportunities through our NorthStar learning platform, generous holiday allowances, and a comprehensive benefits package, all while being part of a global ICT integrator that values employee feedback and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Wellingborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Getronics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Getronics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Getronics!
✨Direct Apply to Getronics
Let's not forget to apply directly through the Getronics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in Wellingborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Getronics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Getronics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Getronics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
