At a Glance
- Tasks: Analyse and resolve complex technical issues in Unified Communications systems.
- Company: Getronics, a global leader in technology solutions with a collaborative culture.
- Benefits: Flexible working hours, 25 days holiday, and extensive training opportunities.
- Other info: Opportunities for community volunteering and excellent career growth.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience with NEC, Mitel, or Comtel UC solutions is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a UC Engineer to join our team in the UK!
What we can give you:
- 37.5-hour working week with flexible working options, giving you that much needed work/life balance
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
- Private medical cover from 12 months
- Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
Team Purpose: The Getronics Unified Communications team is responsible for the sales, project, delivery, maintenance and support of Unified Communications solutions from Comtel, Mitel and Elevate portfolios to both new and existing customers and also working on NEC products with existing customers in the UK, France and the Netherlands.
Role Purpose: Working as the UC Engineer, you will analyse, evaluate and diagnose very complex technical systems and find solutions within a minimum period of time. You will provide expert level technical support for software products interfacing with various personnel in the definition and resolution of problems. The work you complete will involve implementing new technologies and procedures and integration and configuration work and/or responding to complex client problems. All your tasks will be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction with excellent communication skills.
What to expect:
- Assigned incidents are monitored, updated and progressed in a timely manner
- Demonstrate expert technical support knowledge and/or assist in the analysis and definition of complex problems via telephone, email or Teams
- Retain call ownership throughout the problem resolution process on critical system problems and assigned incidents
- Co-ordinates between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken
- Track and document problems ‘by status utilising established problem tracking and reporting systems.
- Support the Service Delivery Team in fulfilling management activities as delegated. These may include attending meetings and performing support functions i.e. Develop and conduct on-the-job training and formal seminars.
What we expect from you:
- Communication
- Teamwork
- Flexibility
- Responsibility
- Initiative
- Analytical Capability
- Customer Focus
- Planning and organisation
- Focus on Results
Qualification/Certification requirements:
- Previous experience of working with NEC Univerge range of UC solutions including SV9500 range and Philips iS range would be beneficial.
- Previous experience with Mitel, Comtel and Intermedia
- Knowledge of BCT, MA4000, VM and Auto attendant would be beneficial
- Knowledge of SiP@NET
- Knowledge of Mitel MiVoiceBusiness
- Knowledge of VOIP and Audiocodes/SBC’s.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
UC Engineer employer: Getronics
Getronics is an exceptional employer that prioritises work-life balance with a flexible 37.5-hour working week and generous holiday allowances, including opportunities for personal development through our extensive online learning platform. Our inclusive work culture fosters collaboration and innovation, while our commitment to employee well-being is evident through our comprehensive benefits package, including private medical cover and a global recognition programme that celebrates your contributions. Join us in the UK as a UC Engineer and be part of a dynamic team dedicated to delivering cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land UC Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that UC Engineer role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with NEC, Mitel, and other relevant tech. Be ready to discuss how you've tackled complex problems in the past.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on your communication skills and how you can demonstrate your analytical capabilities. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Getronics. Let’s get you that UC Engineer position!
We think you need these skills to ace UC Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the UC Engineer role. Highlight your experience with NEC, Mitel, and other relevant technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Unified Communications and how you can contribute to our team. Keep it concise but impactful!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey complex information clearly. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Getronics
✨Know Your Tech Inside Out
As a UC Engineer, you'll need to demonstrate your expertise in Unified Communications solutions. Brush up on your knowledge of NEC Univerge, Mitel, and Comtel products. Be ready to discuss specific experiences where you've implemented or troubleshot these systems.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical problems you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical capabilities and how you maintained customer satisfaction throughout the process.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with clients who aren't tech-savvy. During the interview, ensure you listen actively and respond thoughtfully to questions.
✨Demonstrate Team Spirit
Getronics values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share instances where you coordinated with clients or vendors to resolve issues, showcasing your flexibility and responsibility in a team setting.
