At a Glance
- Tasks: Join us as a Service Desk Analyst, solving client issues and providing top-notch support.
- Company: Getronics is a global ICT leader with over 135 years of experience in innovative IT services.
- Benefits: Enjoy hybrid working, 25 days holiday, and access to 80,000+ training courses.
- Other info: Participate in our global ESG programme with paid volunteering leave and enjoy a supportive work culture.
- Why this job: Be part of a dynamic team focused on client satisfaction and continuous improvement.
- Qualifications: Customer service experience and strong communication skills are essential; technical qualifications are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time.
We have an exciting opportunity for a Service Desk Analyst to join our team in Rushden!
What we can give you:
- 37.5-hour working week, Monday to Friday
- Full time Rusden office based, 8 weeks. Once training completed move to hybrid (3 days in the office, 2 days at home)
- Great opportunities for career progression to 2nd line support
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
- Private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme
Team Purpose:
The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s warranty period including ad hoc activities. The main challenge is to provide on-going support maintenance and repair services and/or be able to correctly identify the underlying problems and to provide solutions which are technically sound, cost efficient and meet client needs.
Role Purpose:
You will provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems, which may range from very straight forward problems through to more complicated issues. You will be required to respond to a large volume of calls within a short talk time while also providing a high degree of client satisfaction.
What to expect:
- You will be responsible for answering calls from clients, within stated time guidelines
- Ability to analyse and interpret client enquiries to ascertain and solve their issue
- Proactively provide accurate and creative solutions to client problems, while meeting all predefined quality measurements
- You will be a 1st point of contact for clients to provide information, advice or instructions to assist the clients’ enquiries
- Client satisfaction is a main priority in all work undertaken
- Ability to record client enquiries and process paperwork/systems relevant
- Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved
What we expect from you:
- Relevant experience working in a customer service environment
- Experience in a technical helpdesk environment
- Technical qualification would be beneficial
- Strong communication skills with clients, colleagues and management
- You will take on full responsibility, with customers at your focus, and the ability to make good judgements
- Taking initiative
- Participation in an On-Call schedule and flexible if emergencies occur
- Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded
- You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request
- Strong analytical capability
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
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Service Desk Analyst in Rushden employer: Getronics
Getronics is an excellent employer, offering a dynamic work environment in Exeter where innovation and collaboration thrive. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth, all while being part of a supportive team dedicated to delivering exceptional IT solutions. Join us to make a meaningful impact in the tech industry while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Rushden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Getronics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Getronics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Rushden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Getronics:Your cover letter is your chance to shine! Tell us why you want to work at Getronics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Getronics!
How to prepare for a job interview at Getronics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
