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- Tasks: Join us as a Service Desk Analyst, solving client issues and providing top-notch support.
- Company: Getronics is a global ICT leader with over 135 years of experience in innovative IT services.
- Benefits: Enjoy hybrid working, 25 days holiday, and access to 80,000+ training courses.
- Why this job: Be part of a dynamic team focused on client satisfaction and continuous improvement.
- Qualifications: Customer service experience and strong communication skills are essential; technical qualifications are a plus.
- Other info: Participate in our global ESG programme with paid volunteering leave and enjoy a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
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Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.
We have an exciting opportunity for a Service Desk Analyst to join our team in Rushden!
What we can give you:
- 37.5-hour working week with flexible working options, giving you that much needed work/life balance
- Hybrid working – between our Rushden office and home
- Great opportunities for career progression to 2nd line support
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
- Private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme
What to expect:
- You will be responsible for answering calls from clients, within stated time guidelines
- Ability to analyse and interpret client enquiries to ascertain and solve their issue
- Proactively provide accurate and creative solutions to client problems, while meeting all predefined quality measurements
- You will be a 1st point of contact for clients to provide information, advice or instructions to assist the clients\’ enquiries
- Client satisfaction is a main priority in all work undertaken
- Ability to record client enquiries and process paperwork/systems relevant
- Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved
What we expect from you:
- Relevant experience working in a customer service environment
- Experience in a technical helpdesk environment
- Technical qualification would be beneficial
- Strong communication skills with clients, colleagues and management
- You will take on full responsibility, with customers at your focus, and the ability to make good judgements
- Taking initiative
- Participation in an On-Call schedule and flexible if emergencies occur
- Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded
- You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request
- Strong analytical capability
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 815 1055 or alternatively, email into weallmakeuk@getronics.com
We are committed to equal opportunities for all staff and applications from individuals are encourage
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Service Desk Analyst employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with Getronics' services and values. Understanding their unique model and commitment to customer satisfaction will help you align your responses during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Brush up on your technical skills relevant to a Service Desk Analyst role. Being able to demonstrate your problem-solving abilities and technical knowledge during discussions will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Getronics on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for situational questions that focus on customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or improved client satisfaction, as these will resonate well with the hiring team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical helpdesk environments. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to solve client problems. Mention specific examples of how you've successfully handled customer enquiries in the past.
Showcase Your Technical Skills: If you have any technical qualifications or experience, be sure to include them in your application. Highlight your analytical capabilities and any relevant software or systems you are familiar with.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Getronics
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with common client issues and the solutions typically provided. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Service Desk Analyst, strong communication is key. Prepare to discuss how you've effectively communicated with clients in the past, especially in resolving technical issues. Use examples that highlight your ability to explain complex concepts in simple terms.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully solved client problems. Think about the steps you took to analyse the issue and the creative solutions you implemented. This will show your analytical capability and initiative.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle client enquiries and emergencies. Practice responding to hypothetical situations, focusing on how you would prioritise tasks and manage time effectively to meet SLAs.
