Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and develop client ETL middleware systems while providing 24/7 application support.
- Company: Getronics leads the Global Workspace Alliance, reimagining digital futures for customers.
- Benefits: Enjoy remote work, 25 days holiday, flexible benefits, and a robust training programme.
- Why this job: Join a supportive culture with career progression and opportunities to make a social impact.
- Qualifications: Experience in support and development roles, knowledge of programming and databases is preferred.
- Other info: Participate in community volunteering with paid leave and access to a global recognition programme.
The predicted salary is between 36000 - 60000 £ per year.
Getronics are the founders and leading member of the Global Workspace Alliance with a unique model that provides customers with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for an Application Support Consultant to join our team in the UK.
This role can be based anywhere in the UK, remotely, with the following details:
- 5 hours, Monday to Friday between the hours of 8am and 5pm.
- Great opportunities for career progression.
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
- Full training provided as part of a robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
- Employee Referral Scheme – if successful you could earn £750.
- Flexible benefits package that aims to offer something for everyone.
- 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme.
- 1-day paid leave to participate in local volunteering projects as part of our global ESG programme.
- Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva.
- Private medical cover after 12 months.
- Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.
Responsibilities include:
- Support and ongoing development of the client’s ETL middleware systems.
- Provide 24/7 application support and application development to our UK customers.
- Help maintain strong relationships with our customers and enhance their applications while expanding the services.
- Provide full technical support to the customer, including development and support to external suppliers.
- Assist the team leader in future projects through the full project life cycle (specification, development, system testing, implementation, and ongoing support).
Relevant experience working in a support and development role will be advantageous, including:
- Object-oriented programming or ETL tool – ideally in a product such as IBM’s WebSphere DataStage TX (Mercator).
- Unix shell scripting/programming – ideally Solaris.
- Relational Databases/SQL – in particular Oracle DB.
- Knowledge of job scheduling tools such as IBM Workload Scheduler.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
Remote Support Specialist employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Support Specialist
✨Tip Number 1
Familiarise yourself with the specific ETL tools mentioned in the job description, particularly IBM’s WebSphere DataStage TX. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your Unix shell scripting skills, especially if you have experience with Solaris. Being able to demonstrate your technical proficiency in this area will show that you're well-prepared for the role.
✨Tip Number 3
Build a solid understanding of relational databases and SQL, particularly Oracle DB. You might want to prepare some examples of how you've used these skills in past roles to discuss during your interview.
✨Tip Number 4
Research Getronics and their Global Workspace Alliance model. Understanding their vision and values will help you align your answers during the interview and demonstrate your genuine interest in the company.
We think you need these skills to ace Remote Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Remote Support Specialist position. Tailor your application to highlight relevant experience in application support and development.
Highlight Relevant Skills: Make sure to emphasise your experience with ETL middleware systems, object-oriented programming, Unix shell scripting, and relational databases like Oracle DB. Use specific examples from your past roles to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to build strong customer relationships. Mention how you align with Getronics' vision of reimagining the digital future and your enthusiasm for continuous learning.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a support role.
How to prepare for a job interview at Getronics
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Remote Support Specialist. Familiarise yourself with ETL middleware systems, object-oriented programming, and the specific tools mentioned, like IBM’s WebSphere DataStage TX.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Unix shell scripting, relational databases, and SQL, particularly Oracle DB. Highlight any relevant projects or roles where you've successfully used these skills.
✨Demonstrate Customer Relationship Management
Since maintaining strong relationships with customers is key, think of examples from your past experiences where you successfully supported clients or enhanced their applications. Be ready to share how you can contribute to long-term customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, the team you'll be working with, and opportunities for career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
