At a Glance
- Tasks: Manage incidents and coordinate resources for effective customer solutions.
- Company: Getronics, a global ICT integrator with a rich history.
- Benefits: Flexible working, 25 days holiday, hybrid options, and extensive training.
- Other info: Opportunities for personal growth and community involvement.
- Why this job: Join a dynamic team and make a real impact in incident management.
- Qualifications: Strong planning skills and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model that provides customers with consistent IT services. Our vision is to reimagine the digital future one customer at a time.
We have an exciting opportunity for an Incident Planner to join our team!
What we can give you:
- 37.5-hour working week with flexible working options, giving you that much needed work/life balance
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- Hybrid working in Milton Keynes
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
- Private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
What to expect:
- You will be part of the CIC team responsible for the management of all incidents logged with the UK field team.
- Providing engineer and customer contact points.
- Accountable for assessing the relative risk and impact of proposed solutions for all field incidents logged with Getronics.
- Coordinate all the resources required to supply a First Time Fix (FTF), within SLA to the customer.
- Assistance, as required, from more senior level Remote Technical Specialists (RTS), Team Leaders, or Key Account Representatives (KAR), the IP selects the most appropriate action to service the customer’s call.
- Assess the risks, business impact and technical resource impact of the solution alternatives and decide which solution to implement.
- Provide feedback to the RTS or update the knowledge database with any information that could be useful for future calls.
- Use available systems tools to assess data and facilitate the delivery of the part to the correct location, based around geographical locations, costs and SLA.
- Identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organisational improvements.
- Once planned manage Field engineers workload through to completion.
- Document, verify and make appropriate corrections to the incident record and customer profile.
- Follow all processes relating to the role, and ensure that all escalation paths are met.
What we expect from you:
- Manage multiple tasks at any one time and demonstrate the ability for planning.
- Identify, isolate problems, and recommend solutions with dispatch and logistics.
- Recognize appropriate level of expertise to resolve customer problems.
- Use tools available within the centre to facilitate accurate dispatch.
- Ability to identify customer problems in a clear and concise manner and identify relevant issues and answer questions and concerns.
- Use negotiation skills with customers (internal or external) or their agents to facilitate the correct planning of a call.
- Maintain level of patience to assure resolution of issues and assure customer satisfaction.
- Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.
- Effective listening.
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics! As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
Incident Planner in Milton Keynes employer: Getronics
Getronics is an exceptional employer that prioritises work-life balance with a flexible 37.5-hour working week and hybrid options in Milton Keynes. Employees benefit from extensive training opportunities, a robust benefits package, and a supportive work culture that values feedback and community involvement, making it an ideal place for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Planner in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Getronics. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common incident planning scenarios. Think about how you'd handle them and be ready to share your thought process. This shows you're proactive and ready to tackle challenges head-on!
✨Tip Number 3
Practice your communication skills! As an Incident Planner, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch and ensure you come across as confident and professional.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Getronics team. Let’s get you that job!
We think you need these skills to ace Incident Planner in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Incident Planner role. Highlight relevant experience and skills that match what we’re looking for, like planning and problem-solving abilities. This shows us you’re serious about the position!
Craft a Compelling Cover Letter:Don’t skip the cover letter! Use it to express why you’re interested in Getronics and this specific role. Share a bit about your background and how it aligns with our vision of reimagining the digital future.
Showcase Your Skills:In your application, be sure to showcase your skills in managing multiple tasks and effective communication. We want to see how you can contribute to our team and help us deliver top-notch service to our customers.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Getronics
✨Know Your Stuff
Before the interview, make sure you understand the role of an Incident Planner. Familiarise yourself with incident management processes, risk assessment, and how to coordinate resources effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified problems and implemented solutions. Be ready to discuss how you managed multiple tasks and prioritised effectively, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Effective Communication
As an Incident Planner, you'll need to communicate clearly with both engineers and customers. Practice articulating your thoughts and ideas concisely. During the interview, listen carefully to the questions asked and respond thoughtfully, showing that you can maintain professionalism even under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared that show your interest in Getronics and the role. You might ask about the team dynamics, the tools they use for incident management, or opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
