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- Tasks: Diagnose and resolve IT issues in a customer-focused environment.
- Company: Getronics is a global leader in digital transformation, serving customers in over 185 countries.
- Benefits: Enjoy an attractive package with insurance benefits and opportunities for growth.
- Why this job: Join a dynamic team that values innovation and customer experience in the tech industry.
- Qualifications: Diploma in IT with 2 years of experience and ITIL certification required.
- Other info: Travel within Klang Valley to assist with end-user IT issues.
The predicted salary is between 30000 - 42000 £ per year.
As we help our customers to reimagine the digital future through evolving technologies, Getronics Field Services and our Global Workspace Alliance are the delivery engine for us to support our customers wherever they are – in over 185 countries. Offering a single point of contact, contract, and a single billing entity, and underpinned by our Global Service Delivery Model, we continue to bring value to our customers and exceptional user experience across every touchpoint, especially during person-to-person interactions.
What will you do?
- Under general supervision, respond to and diagnose complex hardware, software, and network problems in a customer-focused environment.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
- Update customers on problem status/resolution in accordance with SLA.
- Escalate problems as required.
- Monitor the IT service process and workflow to ensure SLAs are met.
- Participate in the identification and implementation of training and knowledge to enable the team to continually improve performance metrics.
- Contribute to team goals and objectives as per performance contract.
- Participate in projects as assigned.
- Travel within Klang Valley to assist and troubleshoot end-user IT issues.
Experience in the banking industry is an advantage.
Which experience/skills are we looking for?
- Good knowledge of desktop environments such as OS, printers, and other end-user technologies.
- Excellent communication skills, both oral and written, with customers.
- Troubleshooting skills in end computing.
What qualifications/certifications do you need?
- Diploma in Information Technology with at least 2 years of working experience.
- ITIL certification.
We offer an attractive package with insurance benefits.
IT FIELD ENGINEER (FSR 1) employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT FIELD ENGINEER (FSR 1)
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and troubleshooting techniques. This will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving field.
✨Tip Number 2
Network with professionals in the IT field, especially those who work in similar roles or industries. Attend local tech meetups or online forums to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 3
Prepare for situational questions by thinking of specific examples from your past experiences where you successfully resolved complex IT issues. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research Getronics Field Services and their Global Workspace Alliance to understand their values and customer service approach. Tailoring your conversation to align with their mission can make a strong impression during interviews.
We think you need these skills to ace IT FIELD ENGINEER (FSR 1)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the IT Field Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your experience in troubleshooting hardware, software, and network issues. Provide specific examples of how you've resolved complex problems in a customer-focused environment, especially if you have experience in the banking industry.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter, and consider including examples of successful interactions with customers.
Include Certifications: Mention your ITIL certification and any other relevant qualifications prominently in your CV. This will demonstrate your commitment to best practices in IT service management, which is essential for the role.
How to prepare for a job interview at Getronics
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of desktop environments, including operating systems and printers. Highlight any specific troubleshooting experiences you've had, especially in a customer-focused setting.
✨Demonstrate Excellent Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. Be ready to explain complex technical issues in simple terms, as you will need to interact with customers regularly.
✨Familiarise Yourself with ITIL Principles
As an ITIL-certified candidate, ensure you understand the key principles of IT service management. Be ready to discuss how you have applied these principles in previous roles to meet SLAs and improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past experiences where you successfully diagnosed and resolved IT issues, particularly in high-pressure situations or within the banking industry.
