Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incidents and ensure quick service restoration for clients.
- Company: Leading global ICT integrator with a focus on innovation.
- Benefits: Remote work, full training, and competitive salary.
- Why this job: Join a dynamic team and make a real difference in service management.
- Qualifications: Minimum 2 years' experience in incident management and strong MS Excel skills.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading global ICT integrator in the UK is seeking a Major Incident & Problem Manager. The role involves managing incidents to ensure rapid service restoration for clients.
Key responsibilities include:
- Identifying errors
- Coordinating service restoration efforts
- Maintaining communication with stakeholders
Candidates should have a minimum of 2 years' experience in a similar role and strong MS Excel skills. This is a remote position, requiring adherence to service level agreements, with full training provided.
Remote UK: Incident & Problem Manager in Glasgow employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote UK: Incident & Problem Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your incident management scenarios and be ready to discuss how you've handled major incidents in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your Excel skills! Since this role requires strong MS Excel abilities, consider creating a portfolio of your work or examples of how you've used Excel to manage incidents effectively. It’ll give you an edge!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote UK: Incident & Problem Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident and problem management. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your MS Excel skills! We want to see how you’ve used them in past roles, so include specific examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Getronics
✨Know Your Incidents
Make sure you brush up on your incident management knowledge. Be ready to discuss specific incidents you've managed in the past, how you identified errors, and the steps you took for service restoration. This will show your practical experience and problem-solving skills.
✨Excel Skills on Display
Since strong MS Excel skills are a must, prepare to demonstrate your proficiency. Think of examples where you've used Excel for data analysis or reporting in your previous roles. If possible, practice some common functions or formulas that could be relevant to incident management.
✨Stakeholder Communication
Communication is key in this role, so be prepared to talk about how you've maintained communication with stakeholders during incidents. Share examples of how you kept everyone informed and engaged, especially under pressure. This will highlight your ability to manage relationships effectively.
✨Familiarise with SLAs
Understanding service level agreements (SLAs) is crucial for this position. Research what SLAs are relevant to incident management and be ready to discuss how you've adhered to them in your previous roles. This shows that you take compliance seriously and understand its importance in service delivery.