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- Tasks: Provide IT support, resolve issues, and maintain computer systems in a dynamic environment.
- Company: Getronics, a global leader in technology solutions with a collaborative culture.
- Benefits: Flexible working hours, 25 days holiday, private medical cover, and career progression opportunities.
- Why this job: Join a team that empowers organisations and make a real impact in the tech world.
- Qualifications: Experience in IT support, strong communication skills, and ability to troubleshoot effectively.
- Other info: Enjoy a vibrant workplace with opportunities for community volunteering and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Glasgow (On-site)
Full time – Permanent Position
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
What we can give you:
- Working week with flexible working options, giving you that much needed work/life balance
- Great opportunities for career progression
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- Must be willing to commute between Glasgow and Edinburgh
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues
- 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
- Private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme
What to expect:
- Ability to respond and resolve all assigned calls within prescribed SLA’s
- Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’s
- Liaise with Service Desk and client’s infrastructure teams for the resolution of customer issues
- Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly
- Install and configure computer hardware operating systems and applications
- Responsible for providing support, including procedural documentation and relevant reports
- Update Call Management System, clearly specifying progress and resolution details
- Install and configure desktop/laptop products into network environment, along with monitoring and maintaining computer systems and networks
- Ability to prioritise and manage many open cases at one time, and work continuously on a task until completion
What we expect from you:
- Relevant experience working in an IT support role
- Strong communication skills with clients, colleagues and management
- Full responsibility, with customers at your focus, and the ability to make good judgements
- Ability to take initiative
- Time managed and organised, you can meet SLA’s that are prescribed and take appropriate action to ensure none of them are exceeded
- Ability to work as a team with colleagues, building strong relationships with customers and other professionals, such as software developers
- Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques
- Excellent organisational, prioritising, and managing workload skills
- Microsoft Windows operating systems
What to do next:
As a business, we offer an Employee Referral Programme. We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
On-site Engineer in Glasgow employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Getronics or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for IT support roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you come across as knowledgeable and enthusiastic.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how candidates have tackled real-world problems, so don’t hold back on sharing your success stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Getronics. Don’t miss out on this opportunity!
We think you need these skills to ace On-site Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the On-site Engineer role. Highlight relevant IT support experience and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and personality in applications!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for candidates who can demonstrate strong analytical capabilities and practical troubleshooting techniques.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Getronics
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows operating systems and any relevant IT support tools. Be ready to discuss your experience with troubleshooting and problem analysis techniques, as these will likely come up during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clients and colleagues in the past. Think about times when you resolved issues or escalated problems, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple cases at once and ensure you meet SLA deadlines. Consider sharing specific strategies or tools you use to stay organised and prioritise tasks effectively.
✨Emphasise Teamwork
Getronics values collaboration, so think of examples where you've worked well in a team. Highlight how you built relationships with colleagues and contributed to a positive team environment, especially in high-pressure situations.