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- Tasks: Provide maintenance and support for field-based clients and IT hardware services.
- Company: Getronics, a global ICT integrator with over 135 years of experience.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and full training.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Strong IT knowledge, customer service skills, and a full UK driving licence.
- Other info: Opportunities for career growth and participation in local volunteering projects.
The predicted salary is between 24600 - 27700 £ per year.
Location: Glasgow (Mobile) Full time – Permanent Position
Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model that provides customers with consistent IT services. Our vision is to reimagine the digital future one customer at a time.
We have an exciting opportunity for a Field Service Engineer to join our team. This position will cover our field service and on-site clients!
What we can give you:
- Good salary package – ranging between £24,600 to £27,700 based on experience.
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
- Full training provided as part of a robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
- Car allowance and business mileage fuel card.
- Flexible benefits package that aims to offer something for everyone.
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- 1-day paid leave to participate in local volunteering projects.
- Company Pension Scheme, plus life assurance, and private medical cover after 12 months.
- Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.
What to expect:
- You will provide maintenance and support for field-based clients, and on-site support for clients' IT hardware services.
- You will be responsible for all tasks completed in line with company technical and quality standards and procedures.
- Ability to provide exceptional customer service skills when on-site, ensuring a high degree of customer satisfaction is always provided.
- Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines.
- Ability to be customer focused, and courteous in a professional and sensible manner.
- Ensure assigned incidents are monitored, updated, and progressed in a timely manner.
- You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.
- Coordination between clients and vendors is crucial, and you must ensure resolution to problems is managed within timescales and appropriately.
- Knowledge and ability to resolve hardware issues and basic software problems.
What we expect from you:
- A full UK driving licence and access to a car.
- Will undergo a baseline personnel security standard check.
- Strong understanding of IT systems and environments.
- Strong customer service skills, with an analytical and problem-solving mindset.
- Qualifications in the following would be beneficial to your application: Dell / Other vendor certification to enterprise level or above; previous experience in a data centre and/or smart space technology is advantageous. MSCE certification, Manufacturer Enterprise server certification, SAN Server, CompTIA A+, Network+, CCNA.
As a business, we offer an Employee Referral Programme. If you have someone in your life you think would be a perfect fit, then send them a link to the careers webpage. We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, belief, relationship status, and families.
Field Service Engineer in Glasgow employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Getronics. Understand their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Field Service Engineer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing exceptional support, be ready to share examples of how you've handled tough situations with clients in the past. Highlight your problem-solving mindset and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Field Service Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience and skills that match the job description, like your customer service skills and IT knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Be sure to mention any specific experiences that relate to the responsibilities outlined in the job description.
Show Off Your Technical Skills: Since this role involves IT hardware services, don’t forget to showcase your technical skills and certifications. If you have experience with Dell or other vendor certifications, let us know! We love seeing candidates who are technically savvy.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Getronics
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate a strong understanding of IT systems and environments. Brush up on your knowledge of hardware issues and basic software problems, and be ready to discuss any relevant certifications you have, like CompTIA A+ or CCNA.
✨Showcase Your Customer Service Skills
Exceptional customer service is key in this role. Prepare examples of how you've handled difficult situations with clients in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical scenarios during your interview. Practice articulating your thought process when troubleshooting issues. This will show your analytical mindset and problem-solving skills, which are crucial for the role.
✨Demonstrate Team Leadership Potential
You'll be expected to train and support Junior Field Service Engineers, so highlight any previous experience in mentoring or coaching. Share specific examples of how you've helped others grow in their roles, as this will showcase your leadership abilities.
