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- Tasks: Provide on-site IT hardware support and maintenance for clients.
- Company: Leading global ICT integrator with a focus on customer satisfaction.
- Benefits: Attractive salary package, training opportunities, and various perks.
- Why this job: Join a dynamic team and make a real difference in client support.
- Qualifications: Strong customer service skills and understanding of IT systems required.
- Other info: Full UK driving license and IT certifications preferred.
The predicted salary is between 30000 - 42000 £ per year.
A leading global ICT integrator is seeking a Field Service Engineer in Exeter to provide maintenance and support for field-based clients. The successful candidate will possess strong customer service skills and a solid understanding of IT systems.
Responsibilities include:
- Ensuring customer satisfaction
- Monitoring incidents
- Training junior engineers
A full UK driving license and IT certifications are preferred. This position offers a good salary package and various benefits.
Field Service Engineer: On-site IT Hardware & Support in Exeter employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer: On-site IT Hardware & Support in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with IT systems and customer service. Share specific examples of how you've solved problems or improved client satisfaction.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock interviews with friends or family. Focus on common questions for Field Service Engineers and make sure you can articulate your technical knowledge and customer service skills confidently.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Field Service Engineer: On-site IT Hardware & Support in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and IT systems knowledge. We want to see how your experience aligns with the Field Service Engineer role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the position come through.
Showcase Your Certifications: If you’ve got any IT certifications, make sure they’re front and centre in your application. We value qualifications that demonstrate your technical expertise, especially since this role involves supporting field-based clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Getronics
✨Know Your Tech Inside Out
Make sure you brush up on your IT systems knowledge before the interview. Be ready to discuss specific technologies and troubleshooting methods you've used in the past. This will show that you're not just familiar with the basics but can handle real-world issues.
✨Customer Service is Key
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Showcase Your Training Skills
As part of the job, you'll be training junior engineers. Be ready to talk about any experience you have in mentoring or training others. Highlight your communication skills and how you make complex information easy to understand for those less experienced.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice answering questions like how you would handle a critical incident on-site or how you would prioritise multiple support requests. This will help you think on your feet during the actual interview.
