On-site Engineer in Edinburgh

Location: Edinburgh (On-site)

Full time – Permanent Position

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for an Onsite Engineer to join our team in Edinburgh!

What we can give you:

• Great opportunities for career progression
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
• Must be willing to commute between Edinburgh and Glasgow!
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone.
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
• Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
• Private medical cover after 12 months
• Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.

What to expect:

• Ability to respond and resolve all assigned calls within prescribed SLA’s
• Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’s
• Liaise with Service Desk and client’s infrastructure teams for the resolution of customer issues
• Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware operating systems and applications
• Responsible for providing support, including procedural documentation and relevant reports
• Update Call Management System, clearly specifying progress and resolution details
• Install and configure desktop/laptop products into network environment, along with monitoring and maintaining computer systems and networks
• Ability to prioritise and manage many open cases at one time, and work continuously on a task until completion

What we expect from you:

• Relevant experience working in an IT support role
• Strong communication skills with clients, colleagues and management
• You will take on full responsibility, with customers at your focus, and the ability to make good judgements
• Ability to take initiative.
• Time managed and organised, you can meet SLA’s that are prescribed and take appropriate action to ensure none of them are exceeded.
• Ability to work as a team with colleagues, building strong relationships with customers and other professionals, such as software developers
• Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques
• Excellent organisational, prioritising, and managing workload skills
• Microsoft Windows operating systems

What to do next:

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage. We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.