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For Companies At a Glance
- Tasks: Support internal customers with tech issues and ensure smooth operations.
- Company: Getronics is a global tech leader with over 4,000 colleagues in 22 centres.
- Benefits: Enjoy flexible hours, 25 days holiday, and access to 80,000 online courses.
- Why this job: Join a supportive culture focused on development and community impact.
- Qualifications: Experience in IT support, especially with Windows and Microsoft Office.
- Other info: No need for 100% qualifications; we value your willingness to learn!
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkestone!
What we can give you:
- 37.5-hour working week with flexible working options, giving you that much needed work/life balance
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- This opportunity is based at the customers site in Folkestone
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
- Private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
What to expect:
Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer’s to effectively use technology, by performing local workplace support activities to a proficient level.
After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels.
- Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
- Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis.
- Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests.
- Manage escalations of customer issues, working closely with other services teams as required
- Demonstrate the ability to monitor and prioritise workloads.
- Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team.
- Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication).
- Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.)
What we expect from you:
- Strong customer focused, ensuring the delivery of exceptional service and superior value.
- Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies:
- Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models.
- Provisioning and supporting desktop hardware, including PC’s, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories.
- Application Support – Office 2010, and / or iPass VPN (an advantage)
- Mobile Device Support – iOS (iPhone/iPad) email services.
- Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer’s Tickets.
- ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes.
- Experience of cross-functional working and cultural sensitivity
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
Deskside Support Enigneer employer: Getronics
Contact Detail:
Getronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Enigneer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 7 & 10, Microsoft Office, and Lenovo hardware. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues in the past. Highlighting your ability to communicate effectively and manage escalations will set you apart from other candidates.
✨Tip Number 3
Research Getronics and their values, especially their commitment to employee feedback and community involvement. Being able to articulate why you want to work for them specifically can make a strong impression during your interview.
✨Tip Number 4
Prepare to discuss your understanding of ITIL principles, particularly in relation to incident and problem management. This knowledge is crucial for the role and demonstrating your familiarity with best practices will show you're ready to hit the ground running.
We think you need these skills to ace Deskside Support Enigneer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT customer service and desktop support. Emphasise your skills with Windows operating systems, Microsoft Office, and any hardware you have worked with, such as Lenovo and HP products.
Craft a Compelling Cover Letter: Write a short message explaining why you're interested in the Deskside Support Engineer position at Getronics. Mention specific aspects of the job description that resonate with you and how your background aligns with their needs.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to communicate clearly and manage escalations effectively.
Highlight Continuous Learning: Mention any relevant certifications or training you've completed, especially related to ITIL or IT service management. This shows your commitment to professional development and aligns with Getronics' focus on continual learning.
How to prepare for a job interview at Getronics
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Windows 7 & 10, Microsoft Office, and any relevant hardware like Lenovo and HP printers. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Customer Focus
As a Deskside Support Engineer, customer satisfaction is key. Share examples of how you've gone above and beyond to assist customers, ensuring they feel valued and supported during their IT challenges.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL processes is crucial for this role. Brush up on Incident, Problem, and Request Management principles, and be ready to explain how you've applied these in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of past experiences where you had to manage escalations or work under pressure, and be ready to articulate your thought process and outcomes.