At a Glance
- Tasks: Provide maintenance and support for field-based clients and IT hardware services.
- Company: Getronics, a global ICT integrator with over 135 years of experience.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and full training provided.
- Other info: Opportunities for career growth and community volunteering projects.
- Why this job: Join a dynamic team and make a real impact on client satisfaction.
- Qualifications: Strong IT knowledge, customer service skills, and a full UK driving licence.
The predicted salary is between 24600 - 27700 £ per year.
Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America.
Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services.
Our vision is to reimagine the digital future one customer as a time.
We have an exciting opportunity for a
Field Service Engineer to join our team.
This position will cover our field service and on‑site clients!
What we can give you
- Good salary package – ranging between £24,600 to £27,700 based on experience.
- 37.5 hours, Monday to Friday between the hours of 9am and 17:30pm, with regular out of hours required.
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
- Full training provided as part of robust induction process, including opportunities for continual development with our North Star online learning platform which has over 80,000 courses available.
- Car allowance and business mileage fuel card
- Flexible benefits package that aims to offer something for everyone.
- Get Vibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
- Company Pension Scheme, plus life assurance, and private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year under our Recognise Me scheme.
What to expect
- You will provide maintenance and support for field-based clients, and on‑site support for clients IT hardware services.
- You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.
- Ability to provide exceptional customer service skills when on‑site, and ensuring a high degree of customer satisfaction is always provided.
- Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines.
- Ability to be customer focused, and courteous in a professional and sensible manner.
- Ensure assigned incidents are monitored, updated, and progressed in a timely manner.
- You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.
- Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately.
- Knowledge and ability to resolve hardware issues and basic software problems.
What we expect from you
A full UK driving license and access to a car.
- Will undergo a Baseline Personnel Security Standard check.
- Strong understanding of IT systems and environments
- Strong customer service skills, with an analytical and problem‑solving mindset
- Qualifications in the following would be beneficial to your application:
- Dell/Other vendor certification to enterprise level or above
- Previous experience in a data centre and/or smart space technology is advantageous.
- MSCE certification
- SAN Server
- Comp TIA A+
- Network+/CCNA
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
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Field Services Engineer in Croydon employer: Getronics
Getronics is an excellent employer that prioritises employee development and offers a supportive work culture, making it an ideal place for iSeries App Support & WMS Specialists. With the flexibility of remote work across the UK and a strong training programme, employees are empowered to grow their skills while collaborating with clients to enhance applications. The company values proactive problem-solvers and fosters an environment where initiative and communication are key, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Croydon
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Getronics as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Getronics and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Getronics’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer in Croydon
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Getronics, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Getronics, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Getronics.
How to prepare for a job interview at Getronics
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Getronics offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Getronics but also helps you get a feel for whether you’d thrive in that environment.
