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For Companies At a Glance
- Tasks: Manage reservations, process bookings, and ensure client satisfaction.
- Company: Dynamic hospitality group based in London.
- Benefits: Immediate start, equal opportunities employer, and no fees for candidates.
- Why this job: Join a fast-paced team and enhance your customer service skills.
- Qualifications: Experience in reservations and proficiency in computer systems required.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Overview
RESERVATIONS AGENT – TEMPORARY
LONDON – OFFICE BASED
IMMEDIATE START
Get Recruited are recruiting on behalf of a hospitality group who are looking for a Reservations Agent to join their team.
This is a great opportunity for someone from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, Business Travel background.
Responsibilities
- Updating and maintaining the reservations systems, processing bookings and ensuring all contact information is correct.
- Handling reservations enquiries by Phone, Email, Web Portals, Business Travel Agents and Online Booking Agents.
- Dealing within individual & group bookings.
- Understanding the clients needs and ensuring the correct property is selected in terms of location, facilities, budget and grade of property.
- Ensuring a high conversion of enquiries to bookings by providing an informative and professional approach.
- Preparing booking confirmations to the client and ensuring all special requests are passed to the property in advance of booking.
- Working to ensure that all enquiries are handled promptly and that all confirmations are set within ample time.
Qualifications
- Must have experience within a fast-paced reservations role within hotel/serviced apartments.
- Must have experience using a Reservations System.
- Experience must be from either Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, Business Travel background.
- Computer literate with MS Word, Excel, Outlook and computerised reservations systems.
Benefits
We are progressing suitable candidates to interview immediately for this position.
We are an equal opportunities employer and we never charge candidates a fee for our services.
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Reservations Agent - Temporary employer: GetRecruited UK Ltd
Contact Detail:
GetRecruited UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Temporary
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a Reservations Agent role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Practice makes perfect! Prepare for potential interviews by role-playing common scenarios you might face as a Reservations Agent. This will help you feel more confident and ready to impress when the time comes.
✨Tip Number 3
Show off your skills! If you have experience with reservations systems, make sure to highlight that in conversations. Be ready to discuss how you've successfully handled bookings and enquiries in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that Reservations Agent gig. Don’t miss out!
We think you need these skills to ace Reservations Agent - Temporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in reservations and hospitality. We want to see how your background fits the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Reservations Agent position. Be sure to mention your understanding of client needs and how you handle bookings efficiently.
Show Off Your Tech Skills: Since we’re looking for someone who’s computer literate, make sure to mention your experience with reservations systems and MS Office. We love candidates who can navigate tech with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling on your potential new role!
How to prepare for a job interview at GetRecruited UK Ltd
✨Know Your Reservations Systems
Make sure you brush up on your knowledge of reservations systems before the interview. Familiarise yourself with common software used in the industry, as well as any specific systems mentioned in the job description. This will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Reservations Agent, you'll be handling enquiries via phone, email, and web portals. Prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to understand client needs and provide tailored solutions.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you ensure all contact information is correct and how you handle special requests. Bring up any experiences where your attention to detail made a significant difference in customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, such as dealing with a difficult client or managing multiple bookings at once. Practising these scenarios can help you feel more confident and articulate during the interview.
