Credit Controller (Temporary) in Macclesfield

We're partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team. The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships. You'll be joining an established team within a fast-paced business that boasts an impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.

THE CREDIT CONTROLLER ROLE:

• Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms.
• Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt.
• Building strong relationships with customers to encourage prompt payment and resolve outstanding queries.
• Handling challenging conversations with customers professionally and confidently to secure payment commitments.
• Monitoring customer accounts, identifying overdue balances and escalating potential financial risks.
• Investigating and resolving payment discrepancies, outstanding invoices and customer account queries.
• Working towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives.
• Maintaining accurate records of customer communications, payment arrangements and collection activity.
• Liaising with internal departments to resolve disputes and ensure outstanding balances are collected.
• Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes.

THE PERSON:

• Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment.
• Proven experience managing customer ledgers and proactively chasing outstanding payments.
• Confident making high volumes of outbound calls and handling difficult conversations with customers.
• Strong understanding of credit control processes, cash collection and debt reduction.
• Results-driven with experience working towards KPIs, targets and strict deadlines.
• Experience working with computerised accounting software would be advantageous.
• Excellent communication and negotiation skills with the ability to build rapport quickly.
• Strong IT skills, numeracy and attention to detail.
• Highly organised with the ability to manage competing priorities and work effectively under pressure.
• Resilient, proactive and confident when dealing with challenging customer situations.
• Available to start immediately or at very short notice following a video interview is essential.

We are an equal opportunities employer and we never charge candidates a fee for our services.